Customer Experience Advisor (Dutch/English) | Hybrid Role

LeoVegas Group; Doetinchem; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work policy

Workation (4 weeks)

Vacation days 25

Pension scheme

Well-being allowance 300€/year

Travel and Work-from-home allowance

Company provided lunch

Team and office social events

In-house gym

Job summary

LeoVegas Group is seeking a Customer Experience Advisor to engage with customers via email, live chat and phone, delivering exceptional service. You’ll collaborate with Payments, Fraud, Safer Gambling, and CRM teams to continuously improve the customer journey.

In this role you’ll handle inquiries with empathy, resolve issues promptly, and maintain accurate documentation. Native Dutch and fluent English are essential, along with strong communication and time-management skills.

Qualifications

• An ability to work independently while contributing to the wider team.
• Native proficiency in Dutch.
• Fluent in English.
• Excellent oral and written communication skills.
• Strong organisational and time management abilities.

Responsibilities

• Clear and concise communication to our customers via live chat, email and phone.
• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
• Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

Skills

Dutch

English

Communication

Time management

Team player

Job description

LeoVegas Group is seeking a Customer Experience Advisor to engage with customers via email, live chat and phone, delivering exceptional service. You’ll collaborate with Payments, Fraud, Safer Gambling, and CRM teams to continuously improve the customer journey.

In this role you’ll handle inquiries with empathy, resolve issues promptly, and maintain accurate documentation. Native Dutch and fluent English are essential, along with strong communication and time-management skills.