Customer Service Executive (Relocation to Malta)

Pentasia; Netherlands; Hybrid; EUR 23,400 - 28,600; Full time

Benefits offered by this job

Relocation package including accommodation

Quarterly team events

Weekly company socials

Home-office setup allowance

Work remotely from anywhere yearly benefit

Private health insurance with dental coverage

Job summary

An established international iGaming company is seeking a Customer Service Executive fluent in Dutch to join their dynamic team. This role offers an exciting opportunity to assist customers through various channels, ensuring their needs are met with efficiency and care. With a hybrid work setup and a comprehensive relocation package, you will have the chance to grow your career in an engaging environment. The company fosters a culture of collaboration, providing insights to enhance customer experience and drive service improvements. If you are passionate about customer service and eager to thrive in the iGaming industry, this is the perfect opportunity for you.

Qualifications

• Fluent in Dutch with strong communication skills.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers via live chat, email, and phone.
• Process KYC verification and withdrawal requests.

Skills

Fluent Dutch

Analytical mindset

Problem-solving abilities

Strong communication skills

Multitasking skills

Tools

Live chat software

Email support systems

Phone support systems

Job description

Customer Service Executive (Relocation to Malta)

Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)

• Form part of an international iGaming company
• Chance to kickstart your career with growth opportunities

Workplace: Hybrid

Relocation:Package provided

Your Role:

• Assist customers via live chat, email, and phone, providing timely and effective support.
• Take ownership of more complex issues, ensuring they are resolved efficiently.
• Collaborate with internal teams and external partners to resolve customer concerns.
• Process KYC verification and enhanced due diligence when necessary.
• Review and approve withdrawal requests in line with security protocols.
• Conduct daily security checks to monitor new accounts and transactions.
• Analyze customer interactions and provide feedback to improve services and self-help resources.
• Support CX initiatives by contributing insights on customer trends and system improvements.
• Handle additional tasks as required by the Customer Experience Management team.

What You Bring:

• Fluent Dutch (spoken and written) with strong communication skills.
• Interest in sports and casino is a plus.
• Analytical mindset and problem-solving abilities.
• Ability to work flexible shifts, including night shifts.
• Previous customer service experience is an advantage.
• Strong multitasking skills and ability to work in a fast-paced environment.

What’s in It for You?

Competitive salary of €26K

Relocation package including accommodation

Quarterly team events and weekly company socials

Hybrid work setup with a home-office setup allowance

Work remotely from anywhere yearly benefit

Private health insurance with dental coverage

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Staffing and Recruiting