Dutch-Speaking Customer Support Star | Hybrid Malta

Next Job Abroad; Leiden; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive relocation package

Quarterly and weekly team events

One-time setup bonus for home workstation

Up to 40 days remote work annually

Wellbeing allowance

International Private Health Insurance

Free breakfast on Tuesdays

Free lunch on Mondays and Wednesdays

Job summary

Next Job Abroad is seeking a Customer Service Star in the Netherlands, specifically in Leiden, to join a passionate and dynamic team. You will resolve customer queries through various channels and provide feedback to enhance system processes. The ideal candidate is fluent in Dutch, enjoys sports and casino, and possesses strong analytical skills.

This hybrid role offers competitive relocation benefits, ample opportunity for professional growth through an internal academy, and flexible arrangements including remote work options.

Qualifications

• Fluent knowledge of Dutch – both written and spoken.
• A keen interest in sports and casino.
• Analytical and problem-solving skills are essential.
• Experience in customer service is a plus.
• Ability to adapt to shift work and multitask.

Responsibilities

• Resolve customer queries via calls, chats, and emails.
• Take ownership of unresolved customer cases.
• Communicate with teams to solve customer problems.
• Approve customer withdrawals upon player request.
• Process KYC and documentation.
• Run daily security checks on new accounts and payment transactions.

Skills

Fluent knowledge of Dutch

Analytical skills

Customer service experience

Multi-tasking ability

Interest in sports and casino

Job description

Next Job Abroad is seeking a Customer Service Star in the Netherlands, specifically in Leiden, to join a passionate and dynamic team. You will resolve customer queries through various channels and provide feedback to enhance system processes. The ideal candidate is fluent in Dutch, enjoys sports and casino, and possesses strong analytical skills.

This hybrid role offers competitive relocation benefits, ample opportunity for professional growth through an internal academy, and flexible arrangements including remote work options.