Dutch-Speaking CSM for Hospitality SaaS Growth

BOM; Amsterdam; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

30 days annual leave

7% pension contribution

Wellness budget

Free lunch at the office

€500 a year for learning and personal/

Job summary

Orbisk in Amsterdam is seeking a Dutch-speaking Customer Success Manager to own and grow a portfolio of hospitality clients in the Netherlands, renewing contracts and expanding usage. You will collaborate with Sales, Account Management, Product and Operations to ensure onboarding, data-driven actions, and on-site visits, driving ARR growth and customer outcomes.

Ideal candidates bring 3+ years in customer success, a proven track record of renewals and upsell, and fluency in Dutch and English.

Qualifications

• 3+ years in customer success, account management or another client-facing commercial role, managing a B2B portfolio.
• Proven track record of renewals and expanding existing customer contracts.
• Strong meeting leadership, proactive actions and data-driven decision making.

Responsibilities

• Onboard new customers and drive first results quickly.
• Collaborate with Sales for smooth handover and ongoing account growth.
• Maintain CRM, monitor health, and renewals; drive expansion to more monitors, outlets and sites.
• Visit customers on-site when it makes a difference and coordinate with cross-functional teams.

Skills

Dutch language

English language

Portfolio management

SaaS experience

Tools

CRM software

Job description

Orbisk in Amsterdam is seeking a Dutch-speaking Customer Success Manager to own and grow a portfolio of hospitality clients in the Netherlands, renewing contracts and expanding usage. You will collaborate with Sales, Account Management, Product and Operations to ensure onboarding, data-driven actions, and on-site visits, driving ARR growth and customer outcomes.

Ideal candidates bring 3+ years in customer success, a proven track record of renewals and upsell, and fluency in Dutch and English.