Dutch-speaking Customer Success Leader

Orbisk; Amsterdam; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Orbisk is seeking a Dutch-speaking Customer Success Manager to own a portfolio of customers in the Netherlands and grow it commercially. You will ensure renewals, expand monitors, outlets and sites, and keep customers engaged with data-driven insights.

You will meet customers before signing to ensure smooth handovers from Sales, work with Sales, Account Management, Product and Operations, and travel across the Netherlands and Belgium as needed to support key accounts.

Formación

• '3+ years in customer success, account management, or another client-facing commercial role, with a portfolio of B2B customers.'
• 'Proven ability to renew contracts and grow existing accounts.'
• 'Strong meeting facilitation with clear actions.'
• 'Data-driven with dashboard interpretation.'
• 'Excellent organizational skills and CRM discipline.'
• 'Fluent in Dutch and English.'
• 'Willing to travel within the Netherlands and Belgium for site visits.'

Responsabilidades

• Onboard new customers and ensure early results; coordinate with Sales before deals close.
• Grow and renew accounts across monitors, outlets, and sites; identify expansion opportunities.
• Lead renewal conversations well before contract end dates.
• Foster group accounts with head offices; support pilots and rollouts with Sales, Account Management, Product and Ops.
• Visit customers on site to capture feedback and align with Product and Operations.

Conocimientos

Customer success

Account management

Data analysis

CRM management

Meeting facilitation

Dutch language

English language

Herramientas

CRM software

Descripción del empleo

Orbisk is seeking a Dutch-speaking Customer Success Manager to own a portfolio of customers in the Netherlands and grow it commercially. You will ensure renewals, expand monitors, outlets and sites, and keep customers engaged with data-driven insights.

You will meet customers before signing to ensure smooth handovers from Sales, work with Sales, Account Management, Product and Operations, and travel across the Netherlands and Belgium as needed to support key accounts.