Customer Success Manager (Dutch-speaking)

Orbisk; Amsterdam; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Orbisk is seeking a Dutch-speaking Customer Success Manager to own a portfolio of customers in the Netherlands and grow it commercially. You will ensure renewals, expand monitors, outlets and sites, and keep customers engaged with data-driven insights.

You will meet customers before signing to ensure smooth handovers from Sales, work with Sales, Account Management, Product and Operations, and travel across the Netherlands and Belgium as needed to support key accounts.

Formación

• '3+ years in customer success, account management, or another client-facing commercial role, with a portfolio of B2B customers.'
• 'Proven ability to renew contracts and grow existing accounts.'
• 'Strong meeting facilitation with clear actions.'
• 'Data-driven with dashboard interpretation.'
• 'Excellent organizational skills and CRM discipline.'
• 'Fluent in Dutch and English.'
• 'Willing to travel within the Netherlands and Belgium for site visits.'

Responsabilidades

• Onboard new customers and ensure early results; coordinate with Sales before deals close.
• Grow and renew accounts across monitors, outlets, and sites; identify expansion opportunities.
• Lead renewal conversations well before contract end dates.
• Foster group accounts with head offices; support pilots and rollouts with Sales, Account Management, Product and Ops.
• Visit customers on site to capture feedback and align with Product and Operations.

Conocimientos

Customer success

Account management

Data analysis

CRM management

Meeting facilitation

Dutch language

English language

Herramientas

CRM software

Descripción del empleo

At Orbisk, we're on a mission to create a world where zero food waste isn't just a dream, it's a reality. We combine cutting-edge tech with a sustainability-first mindset to help the hospitality industry make smarter, greener choices. As a proud B Corp, we're leading the way in the fight against food waste, and our results speak volumes: 8+ million kg of food waste eliminated in 50+ countries (and counting!). We don't just offer technology; we're a trusted partner to our customers, working alongside them to create lasting change. Our AI monitor sits above the bin, recognises every discard, prices it at what the kitchen actually pays for its food, and turns it all into weekly actions a chef can use. From five-star hotels to global contract caterers, our customers use Orbisk to turn food waste from a number they measure into a cost they manage.

With our customer base growing fast in the Netherlands, we're looking for a Dutch-speaking Customer Success Manager to own a portfolio of customers and grow it commercially: keep every account, renew it and expand it. Let's create impact together! What's on the menu? You own a portfolio of customers in the Netherlands, and its ARR: hotels, contract caterers and corporate restaurants, from single kitchens to groups with dozens of sites. Your job is to grow that portfolio commercially. You keep every customer, renew them early and expand them into more monitors, more outlets and more sites. You are the person our customers know. You take them from their first day to their first results, then keep their teams engaged and acting on their data.

You meet customers before they sign, so the hand-over from Sales feels like one team. Part of your portfolio is large group accounts, where you work with the head office as well as with every kitchen. A typical week: kick-offs with new sites, a results session with a chef and their team, a meeting with a group head office, and a renewal conversation with a customer whose contract ends in a few months. You work closely with Sales, Account Management, our Customer Success Lead, Product and Operations.

What you will own

• Onboarding (the first three months) Onboard every new customer and get them to their first results quickly. Work hand in hand with Sales before a deal closes, so customers know you from day one. Make sure every site is set up right and the data can be trusted.
• Your portfolio after onboarding Keep every customer team engaged with regular sessions on their results and next actions. Track the health of every account and act early on the warning signs. Grow your accounts: more monitors to cover the whole kitchen, new outlets, new sites in the group. Qualify the opportunity and close it, with Sales on the largest ones.
• Renewals Own the renewals of your portfolio and start the conversation well ahead of the end date.
• Group accounts, proofs of concept and rollouts Build relationships with the head offices in your portfolio, across their culinary, sustainability and procurement teams. Support pilots with Account Management and Sales, and turn them into rollouts. Run rollouts across many sites at once, at pace.
• Across Orbisk Visit customers on site when it makes the difference. Keep the CRM up to date, so anyone can pick up an account. Bring the voice of the customer to Product and Operations.

What success looks like

• You are measured on the ARR your portfolio keeps and grows, and on customers who get results. Net revenue retention: the ARR of your portfolio at the end of the year compared with the start, including renewals, expansion and churn. Renewal rate of your portfolio, and the share of renewals signed well ahead of the end date.
• Expansion: new ARR from more monitors and new sites in your accounts, with a target agreed with your lead.
• Onboarding: new customers reaching their first results quickly.
• Adoption: data quality and regular use of the dashboard and reports.
• No surprises: risks flagged months before a renewal.
• By day 30 you know your portfolio and have met your key customers.
• By day 90 you run your accounts on your own and have a renewal and growth plan for each of them.

What you bring to the table

• You have 3+ years in customer success, account management or another client-facing commercial role, with a portfolio of B2B customers. You are commercial first. You have grown a portfolio: renewed contracts, sold more to existing customers and negotiated price. You can show the numbers.
• You run a great meeting. You prepare, you lead the room and you leave with clear actions, whether you sit with a chef, a general manager or a head office.
• You handle a large portfolio without dropping the ball: many sites, several onboardings at once and a few large group accounts.
• You work with data. You read a dashboard, find the story in it and turn it into actions a kitchen team will take.
• You are organised and keep your CRM clean.
• You are fluent in Dutch and English.
• You are happy to travel in the Netherlands and Belgium for site…