DACH SaaS CSM: Retention & Upsell, Remote

Nice Ltd.; Amsterdam; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

€200 monthly for coworking or sports

Work from anywhere in a remote-only 회사

Workations up to 183 days/year

VSOPs (Virtual Stock Options)

Competitive salary

Growth opportunities

Trust-based scheduling

Job summary

WorkFlex is seeking an experienced Customer Success Manager to own and grow relationships with customers across the DACH market, helping them unlock full value while driving retention and expansion. You will serve as a trusted advisor through onboarding, nurture long-term partnerships, and collaborate with sales and product teams to maximize growth.

As a remote, fast-paced team member, you will manage multiple projects, communicate proactively, and use HubSpot to track key metrics such as usage,

Qualifications

• 2–3 years of experience as a Customer Success Manager in B2B SaaS, ideally with DACH exposure.
• C2 level German / high proficiency in English is a must.
• Excellent communication, organizational, and analytical skills; asks good questions to understand customer needs.
• Thrives in a fast-paced, results-oriented, remote work environment.
• Familiarity with technology and tools including Excel and HubSpot.
• Strong project management and problem-solving mindset.

Responsibilities

• Serve as a trusted advisor, guiding customers through onboarding and ongoing relationships.
• Develop and maintain strong relationships across the DACH region to ensure adoption and satisfaction.
• Identify upsell and cross-sell opportunities; collaborate with sales and product teams to drive growth.
• Lead and manage projects; coordinate with Account Manager and Sales on expansions and renewals.
• Maintain regular communication with customers, gather feedback, and address concerns.
• Identify at-risk accounts and devise churn-mitigation strategies.
• Advocate for customers and provide product/leadership insights to improve offerings.
• Track and report key CS metrics using HubSpot (usage, NRR, retention, expansion).

Skills

Communication skills

German (C2)

English proficiency

Project management

Analytical thinking

Independent / self-motivated

Tools

HubSpot

Excel

Job description

WorkFlex is seeking an experienced Customer Success Manager to own and grow relationships with customers across the DACH market, helping them unlock full value while driving retention and expansion. You will serve as a trusted advisor through onboarding, nurture long-term partnerships, and collaborate with sales and product teams to maximize growth.

As a remote, fast-paced team member, you will manage multiple projects, communicate proactively, and use HubSpot to track key metrics such as usage,