Customer Technical Support

Vivid Resourcing; Bilthoven; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

Vivid Resourcing is seeking a technically skilled customer-facing specialist to support customers across the Netherlands. You will answer technical questions, understand applications, and tailor quotations for sensor technology and industrial automation solutions.

The role emphasizes building long-term relationships, collaborating with Sales and Product Specialists, and escalating complex cases to Application Engineers. Hybrid work from Bilthoven, NL with a mix of onsite and remote days.

Qualifications

• MBO/HBO technical background in mechanical engineering, electrical engineering, mechatronics, electromechanics or industrial automation.
• Around 2 years of technical/customer-facing experience.
• Experience in technical support, inside sales, distribution, service or maintenance.
• Fluent Dutch and good English.
• Genuine curiosity about how things work.
• If you've worked with sensors before, great. If not, technical instinct and the willingness to learn matter more.

Responsibilities

• Handle technical questions via phone, email, Webex and webshop.
• Understand customer applications and translate them into the right solution.
• Prepare tailored quotations.
• Work closely with Sales and Product Specialists.
• Escalate complex technical cases to Application Engineers.
• Build long-term customer relationships rather than simply closing tickets.

Skills

Customer-facing experience

Fluent Dutch

Fluent English

Curiosity about how things work

Education

MBO/HBO technical background (mechanical/electrical/mechatronics)

Job description

Some technical roles are about fixing machines.

This one is about helping people.

I'm working on an opportunity with a global leader in sensor technology and industrial automation, supporting customers across the Netherlands.

You'll be the person customers turn to when they need a technical answer, guidance on an application, or help finding the right solution.

What you'll be doing

• Handle technical questions via phone, email, Webex and webshop
• Understand customer applications and translate them into the right solution
• Prepare tailored quotations
• Work closely with Sales and Product Specialists
• Escalate complex technical cases to Application Engineers
• Build long-term customer relationships rather than simply closing tickets

This isn't an anonymous call centre. You'll take ownership of your customers and become a trusted technical contact.

Who I'm looking for

• An MBO/HBO technical background in mechanical engineering, electrical engineering, mechatronics, electromechanics or industrial automation
• Around 2 years of technical/customer-facing experience
• Experience in technical support, inside sales, distribution, service or maintenance
• Fluent Dutch and good English
• A genuine curiosity about how things work

If you've worked with sensors before, great. If not, technical instinct and the willingness to learn matter more.

Currently a Service or Field Engineer?

This could be particularly interesting.

You still use your technical knowledge and speak with customers, but without spending 30,000+ km a year on the road.

3 days in Bilthoven + 2 days from home

Structured technical training and academy

Clear progression into Application Engineering, Product or Sales

Collaborative team with plenty of knowledge sharing

If you're curious about the role, drop me a message. Even if you're not actively looking, I'm happy to give you a quick overview and see whether it could make sense for you.