Customer Support Supervisor - Tech 3

Apply Now; Heijen; On-site; EUR 29,000 - 55,000; Full time

Benefits offered by this job

Travel allowance

25 vacation days

Gym discounts

Employee discounts

Bike plan

Team events

Job summary

Apply Now in Gennep, Netherlands, is seeking a Customer Support Supervisor in an international logistics environment. You’ll support and improve Customer Support operations, shape processes, and contribute to the continued development of the team.

You’ll work closely with the Customer Support Manager to develop leadership skills, combine hands-on customer interaction with coaching, coordination and growing leadership responsibilities.

Qualifications

• Experience in coaching and motivating people within a Customer Support environment.
• Strong communication skills in English.
• A Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred.
• Good knowledge of MS Office.
• Experience with SAP is considered an advantage.

Responsibilities

• Actively support the development of the Customer Support team.
• Work towards key targets related to service delivery, profitability and customer satisfaction.
• Manage customer reporting, including KPIs, invoicing and status reports.
• Act as the first point of contact for internal and external escalations.
• Work closely with Operations to translate customer requirements into clear actions.
• Support the Customer Support Manager with hiring, training, planning and evaluating team members.
• Coach and motivate team members and support their professional development.
• Continuously evaluate existing processes and identify opportunities for improvement.
• Lead internal meetings and provide updates to the customer.

Skills

People coaching

Customer Support leadership

English communication

Leadership & planning

MS Office

Education

Bachelor's degree HBO or equivalent

Tools

SAP

Job description

Ready to take the next step in your career as a Customer Support Supervisor within an international logistics environment? At our location in Gennep, you’ll play an important role in supporting and improving Customer Support operations within our High Tech division.

This is not your average Customer Support role. You’ll have the opportunity to help shape processes, improve ways of working and contribute to the further development of the Customer Support team. With the team continuing to grow, you’ll play an important role in building structure and ensuring smooth daily operations.

You’ll work closely with the Customer Support Manager, who will support you as you further develop your leadership skills. This makes the position a great next step for an experienced Customer Support professional who is ready to combine hands-on customer interaction with coaching, coordination and growing leadership responsibilities.

YOUR TASKS

• Actively support the development of the Customer Support team;
• Work towards key targets related to service delivery, profitability and customer satisfaction;
• Manage customer reporting, including KPIs, invoicing and status reports;
• Act as the first point of contact for internal and external escalations;
• Work closely with Operations to translate customer requirements into clear actions;
• Support the Customer Support Manager with hiring, training, planning and evaluating team members;
• Coach and motivate team members and support their professional development;
• Continuously evaluate existing processes and identify opportunities for improvement;
• Lead internal meetings and provide updates to the customer.

YOUR PROFILE

• Experience in coaching and motivating people within a Customer Support environment;
• Strong communication skills in English;
• A results-driven and customer-focused mindset;
• The ability to balance hands-on customer interaction with leadership responsibilities;
• A Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred;
• Good knowledge of MS Office;
• Experience with SAP is considered an advantage.

WHAT'S IN IT FOR YOU

• A gross monthly salary between € 2.607 - € 4.911based on 40 hours, depending on your experience;
• Time-for-time arrangement;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;

WHAT'S NEXT

• Phone interview with the recruiter;
• First interview;
• Assessment;
• Second interview;
• Offer.