Technical Service Coordinators

Innovatest Shanghai; Maastricht; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Innovatest Shanghai is seeking a Technical Service Coordinator to strengthen our global service operations with a strong affinity for industrial equipment, mechatronics, or mechanical systems. You will act as the central point of coordination between international customers, partners, and internal technical teams.

You will manage and prioritize technical service cases, coordinate with Service Engineers, Production, and R&D to ensure timely resolution, and provide clear, proactive communication

Qualifications

• Experience in a technical service desk or field service environment.
• Familiarity with ERP/CRM systems (Dynamics 365, Business Central).
• Strong organizational skills and problem-solving mindset.

Responsibilities

• Act as the first point of contact for international customers and partners regarding technical service requests.
• Register, track, and prioritize service cases using ERP/CRM systems.
• Assign cases to engineering or service teams and monitor progress.
• Coordinate with Service Engineers, Production, and R&D for timely resolutions.
• Provide remote support and basic troubleshooting where possible.
• Maintain clear and professional communication with stakeholders.
• Contribute to continuous improvement of service processes.

Skills

Technical service desk

Multitasking

Communication

Tools

Microsoft Dynamics 365

Business Central

Jira

Job description

Service Coordination | Mechatronics | Global Industrial Customers

? Maastricht, The Netherlands
? Full-time (39 hours per week)

The Role

We are looking for a Technical Service Coordinator with a strong affinity for industrial equipment, mechatronics, or mechanical systems to strengthen our global service operations.

In this role, you will act as the central point of coordination between customers, international partners, and internal technical teams.

You will manage and prioritize technical service cases, ensuring efficient resolution in collaboration with Service Engineers, Production, and R&D.

This is not an IT helpdesk role. We are specifically looking for candidates with experience or interest in industrial equipment, machinery, or technical service environments.

Key Responsibilities

• Act as the first point of contact for international customers and partners regarding technical service requests
• Register, track, and prioritize service cases using systems such as Microsoft Dynamics 365 and Business Central
• Analyze incoming technical issues and assign cases to the appropriate engineering or service teams
• Coordinate with Service Engineers, Production, and R&D to ensure timely and effective issue resolution
• Monitor and follow up on open cases to meet service timelines and customer expectations
• Provide remote support and basic troubleshooting guidance where possible
• Maintain clear, structured, and professional communication with all stakeholders
• Contribute to the continuous improvement of service processes, documentation, and workflows

Your Profile

• Experience in a technical service desk, service coordination, or field service support environment
• Technical background or strong affinity with industrial equipment, machinery, electromechanical systems, or similar
• Experience with ticketing or ERP/CRM systems (e.g. Microsoft Dynamics 365, Business Central, Jira, or similar)
• Strong organizational skills with the ability to manage multiple cases simultaneously
• Structured, accurate, and proactive working style
• Excellent communication skills with a problem-solving mindset

Languages

• English – required (professional level)
• Dutch and/or German – strong advantage

What We Offer

• A key role within a technology-driven, international organization
• Daily collaboration with engineering, production, and R&D teams
• A dynamic position with global customer interaction
• Comprehensive onboarding and ongoing technical training
• Career development opportunities within a growing company