Technical Service Coordinators

INNOVATEST Group of Companies

Maastricht

Hybrid

EUR 42,000 - 62,000

Full time

25 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Comprehensive onboarding

Technical training

Career development opportunities

Job summary

INNOVATEST Group of Companies in Maastricht, Netherlands, is seeking a Technical Service Coordinator with a strong affinity for industrial equipment, mechatronics, or mechanical systems to strengthen our global service operations.

You will be the central point of coordination between customers, international partners, and internal technical teams, and you will manage and prioritize technical service cases in collaboration with Service Engineers, Production, and R&D.

Responsibilities

Act as first point of contact for international customers and partners regarding technical service requests
Register, track, and prioritize service cases using Dynamics 365 and Business Central
Analyze issues and assign cases to engineering or service teams
Coordinate with Service Engineers, Production and R&D to ensure timely resolution
Monitor open cases to meet service timelines and expectations
Provide remote support and basic troubleshooting guidance
Maintain clear, professional communication with stakeholders
Contribute to continuous improvement of service processes and workflows

Skills

Technical service desk

Service coordination

Industrial equipment affinity

Ticketing systems

ERP/CRM familiarity

Multitasking

English communication

Tools

Microsoft Dynamics 365

Business Central

Jira

Job description

Service Coordination | Mechatronics | Global Industrial Customers

Maastricht, The Netherlands

Full-time (39 hours per week)

The Role

We are looking for a Technical Service Coordinator with a strong affinity for industrial equipment, mechatronics, or mechanical systems to strengthen our global service operations.

In this role, you will act as the central point of coordination between customers, international partners, and internal technical teams.

You will manage and prioritize technical service cases, ensuring efficient resolution in collaboration with Service Engineers, Production, and R&D.

This is not an IT helpdesk role. We are specifically looking for candidates with experience or interest in industrial equipment, machinery, or technical service environments.

Key Responsibilities

Act as the first point of contact for international customers and partners regarding technical service requests
Register, track, and prioritize service cases using systems such as Microsoft Dynamics 365 and Business Central
Analyze incoming technical issues and assign cases to the appropriate engineering or service teams
Coordinate with Service Engineers, Production, and R&D to ensure timely and effective issue resolution
Monitor and follow up on open cases to meet service timelines and customer expectations
Provide remote support and basic troubleshooting guidance where possible
Maintain clear, structured, and professional communication with all stakeholders
Contribute to the continuous improvement of service processes, documentation, and workflows

Your Profile

Experience in a technical service desk, service coordination, or field service support environment
Technical background or strong affinity with industrial equipment, machinery, electromechanical systems, or similar
Experience with ticketing or ERP/CRM systems (e.g. Microsoft Dynamics 365, Business Central, Jira, or similar)
Strong organizational skills with the ability to manage multiple cases simultaneously
Structured, accurate, and proactive working style
Excellent communication skills with a problem-solving mindset

Languages