Technical Helpdesk Engineer

Dometic; Oosterhout; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Salary-based compensation

Bike plan

27 vacation days

Pension scheme

Supplementary health insurance

Job summary

Dometic is seeking a Technical Helpdesk Engineer to support dealers, service partners, and distributors in the Benelux with technical questions, malfunctions, and product challenges. You will be the technical point of contact, providing clear, practical solutions by phone and email and coordinating with colleagues or service partners when needed.

In this varied role you will diagnose and repair products in the Service Center, contribute to service improvements, and assist internal and external

Qualifications

• Excellent customer-facing communication skills in Dutch and English.
• Strong technical troubleshooting and problem-solving abilities.
• Experience in technical customer support within automotive/camper industry is an advantage.

Responsibilities

• Serve as technical point of contact for dealers, service partners, and distributors by phone and email.
• Diagnose and repair products in the Service Center and coordinate with colleagues/service partners as needed.
• Assist internal/external sales teams with technical knowledge and practical advice.
• Analyze complex issues and escalate appropriately when required.
• Contribute to a high-quality service experience and identify improvement opportunities.

Skills

Customer-focused communication

Technical troubleshooting

Dutch language

English language

Education

MBO/HBO level in Automotive/Mechanical/Electrical Engineering

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Technical Helpdesk Engineer to support our clients from technical point of view.

About the position

Are you technically skilled, customer-focused, and energized by solving challenging issues? Then this is your opportunity to make an impact within an international brand with strong products and a close-knit local team.

At Dometic, everything revolves around smart, reliable solutions for life on the move. Our customers count on quality, expert advice, and service that goes beyond simply providing an answer. To support our business customers in the Benelux even better, we are looking for an enthusiastic Technical Helpdesk Engineer who effortlessly combines technical expertise with customer focus.

In this varied role, you will be the technical point of contact for dealers, service partners, and distributors. You will become part of a dedicated team within Dometic Benelux, report to the Service Manager, and make a visible contribution every day to satisfied customers, strong service, and lasting relationships.

As a Technical Helpdesk Engineer, you are the specialist who supports customers by phone and email with product questions, malfunctions, and technical challenges. You actively think along, ask the right questions, and provide clear, practical solutions. Where needed, you quickly coordinate with colleagues or service partners, ensuring that customers feel well supported.

In this role, you will enjoy plenty of variety and responsibility.

Your Main Responsibility

• Helping customers quickly, professionally, and in a friendly manner with technical questions by phone and email.
• Supporting internal and external sales teams with your technical knowledge and practical advice.
• Clearly analyzing complex issues, taking a solution-oriented approach, and carefully escalating when necessary.
• Diagnosing and repairing products in the Service Center, continuously expanding your product knowledge and keeping it directly applicable.
• Handling complaints and warranty requests in a professional, customer-focused, and careful manner.
• Contributing to a strong service experience by identifying and sharing opportunities for improvement.

What do we offer?

At Dometic, you will have the opportunity to further develop your technical knowledge, take responsibility, and work with colleagues who take pride in their profession. You will join an international organization with strong brands, short lines of communication, and a pleasant working atmosphere.

• A suitable salary that matches your knowledge, experience, and added value.
• The option to make use of the bicycle plan.
• A varied role with a high level of independence, responsibility, and room for further development.
• 27 vacation days based on full-time employment, with the option to purchase additional leave days.
• A good pension scheme and an active staff association.
• A contribution toward your supplementary health insurance.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be the following in terms of qualifications and experiences:

• MBO/HBO level in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a comparable field.
• Good command of Dutch and English, both spoken and written.
• Commercial awareness and a customer-oriented mindset.
• Experience in technical customer support within the camper and caravan industry is an advantage.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

You are someone who understands technology and can guide customers toward a solution in a pleasant and clear way. You think in possibilities, remain calm when dealing with complex questions, and enjoy applying your knowledge in practice every day.

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Selection is being made on a rolling basis.

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Technical Helpdesk Engineer

Dometic is a global outdoor technology company dedicated to making mobile living easy. Leveraging our core expertise in cooling, heating, power and electronics, mobility and space optimization, we enable more people to connect with nature and enjoy a greater sense of freedom outdoors. We do this by designing smart, sustainable and reliable products with outstanding design. Millions of people worldwide use our solutions while camping or exploring nature in RVs, boats and cars. Our portfolio includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.

We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2025, we reported net sales of SEK 21 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.