Customer Support Specialist (French-speaking) (2)

Marketplace integrations; Amsterdam; On-site; EUR 42,000 - 52,000; Full time

Job summary

Marketplace integrations in Amsterdam, Netherlands, is seeking a Customer Support Specialist (French-speaking) to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while helping us adapt our service to the cultural nuances of the region.

Your role involves dedicated market ownership, translating and localizing content, resolving inquiries with a focus on first-contact resolution, and collaborating with

Qualifications

• Native or near-native French (C2) and fluent English (C1)
• Communication is 100% in French for customers and 100% in English for the internal team

Responsibilities

• Market Ownership: act as the dedicated support lead for French-speaking customers via email, chat, and phone
• Translation & Localization: localize support content, templates, and FAQ to resonate with the French market
• Problem Solving: resolve technical, billing, or account inquiries with high first-contact resolution
• Cross-Functional Collaboration: report bugs or user feedback to the English-speaking product team

Skills

French language

English fluency

Customer focus

Job description

Customer Support Specialist (French-speaking) (2)

• On-site
• Amsterdam , Noord-Holland , Netherlands
• Operations

Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region.

Your Key Responsibilities:

Market Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone.

Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market.

Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.

Cross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience.

Job requirements

Requirements:

Languages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team.

Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.

Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.

Location: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).