French-Speaking Support Specialist – Market Lead (Amsterdam)

Marketplace integrations; Amsterdam; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Marketplace integrations is seeking a Customer Support Specialist (French-speaking) based in Amsterdam. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while adapting our service to the French market.

Responsibilities include leading support via email, chat and phone, translating and localizing content, and collaborating with the product team to report bugs and feedback. A hospitality mindset and 1+ years in support are preferred.

Competenze

• Native or near-native French (C2) and Fluent English (C1).
• Communication is 100% in French for customers and 100% in English for the internal team.

Mansioni

• Lead support for French-speaking customers via email, chat, and phone.
• Help localize support content and FAQ articles for the French market.
• Resolve issues with a focus on high first-contact resolution.
• Collaborate with the English-speaking product team to report bugs or feedback specific to the French user experience.

Conoscenze

French (native)

English (fluent)

Descrizione del lavoro

Marketplace integrations is seeking a Customer Support Specialist (French-speaking) based in Amsterdam. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while adapting our service to the French market.

Responsibilities include leading support via email, chat and phone, translating and localizing content, and collaborating with the product team to report bugs and feedback. A hospitality mindset and 1+ years in support are preferred.