Customer Care Specialist French

HealthLink Europe & International; 's-Hertogenbosch; Hybrid; EUR 32,029 - 44,773; Full time

Benefits offered by this job

Travel allowance

27 vacation days

Professional development opportunities

Thorough onboarding programme

Job summary

HealthLink Europe & International in 's-Hertogenbosch, Netherlands, is seeking a French-speaking Customer Care Specialist to manage logistics processes. Your role is pivotal in ensuring that medical products are delivered with quality and care.

You will handle customer inquiries, manage export orders, and ensure accurate documentation. Join a diverse team and enjoy benefits such as a competitive salary, travel allowance, and 27 vacation days.

Qualifications

• At least two years of experience in a similar, customer-focused role.
• Excellent command of French and English; additional languages are welcome.

Responsibilities

• Managing export orders from multiple storage locations.
• Processing order-related administrative documents.
• Actively tracking and monitoring outgoing shipments.
• Managing inventory and processing inbound orders.
• Monitoring progress and providing proactive updates to customers.

Skills

Customer-oriented approach

Strong communication skills

Attention to detail

Proactive approach

Ability to switch between tasks

Education

Bachelor-level work and thinking mindset

Job description

32/40 hours per week
Permanent Contract
's-Hertogenbosch, Netherlands
2870 – 4012 EUR per month

Do you want to contribute to logistics processes that make a real difference to patients’ health and wellbeing? As a French-speaking Customer Care Specialist, you play a crucial role in a supply chain that enables medical treatments worldwide. You ensure that every shipment is handled with care, accuracy and according to the highest quality standards.

How you make an impact

Within our Healthcare Logistics product group, you work with products that are essential to patient care. You support customers in the French language, ensuring there is no language barrier as you assist them with medical devices, human tissue, and critical healthcare equipment. Your accuracy, communication skills and ability to maintain oversight ensure a smooth process from order intake to final invoicing, giving customers complete peace of mind.

What we offer

You will be joining a financially stable organisation with strong growth potential. We take responsibility and work together to find suitable solutions. We operate with genuine attention for one another, and our core values are deeply embedded in how we work. Base Logistics Group offers you opportunities for personal growth and development. You are the driving force behind your own success story.

In addition, we offer:

• A salary between 2,870 euro and 4,012 euro gross per month, depending on experience.
• Travel allowance of 0.23 euro per kilometre (max. 30 km one way).
• 27 vacation days, with the option to purchase 10 additional days per year.
• An international working environment with more than 30 nationalities.
• Hybride working is a possibility in conversation with your direct supervisor.
• The opportunity to work with high-quality medical products that truly impact people’s lives.
• Professional and personal development opportunities.
• All tools and equipment you need to do your job well.
• Room for your ideas and improvement suggestions.
• A thorough onboarding programme, with buddy, in which you will learn everything about our customers and processes.

What you will do

As part of Customer Care team, you ensure that all logistics processes for our customers are handled accurately. From order processing to invoicing, and from shipments to inventory management. You take ownership. You collaborate closely with several departments within HealthLink and maintain direct contact with customers and end users, mostly in French or English. You keep an overview of all activities and make sure all stakeholders are well-informed.

Your responsibilities include:

• Managing export orders from multiple storage locations.
• Processing order-related administrative documents.
• Actively tracking and monitoring outgoing shipments.
• Managing inventory and processing inbound orders.
• Monitoring progress and providing proactive updates to customers.

What you bring

You have at least two years of experience in a similar, customer-focused role. Equally important are your motivation, eagerness to learn and strong sense of responsibility. You thrive in an environment where quality comes first, and you naturally enjoy helping customers in the best possible way.

You also bring:

• A bachelor-level work and thinking mindset, gained through education or experience.
• Excellent command of the French and English languague; additional languages are welcome.
• A customer-oriented, accurate and proactive approach.
• Strong communication skills and the ability to switch quickly between tasks.

Who we are

HealthLink, part of Base Logistics Group, specializes in Healthcare Logistics. We provide reliable storage, handling, and distribution of medical products and human tissue without language barriers. This means we ensure surgery kits arrive at hospitals on time, insulin reaches diabetic patients, and medical instruments can be safely reused.

Customers choose us because of our order-to-cash procedure and the fact that we always prioritize quality over quantity. Our focus lies on service excellence and customer satisfaction, internally known as Premium Logistics. As a Customer Care Specialist French, you will join an international organisation with more than 30 nationalities. We are confident that you will feel at home quickly.

Apply

Let us know you’re interested by submitting your details via our application form.