French-Speaking Customer Support Lead – Amsterdam

Marketplace integrations; Amsterdam; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Zusammenfassung

Marketplace integrations in Amsterdam, Netherlands, is seeking a Customer Support Specialist (French-speaking) to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while helping us adapt our service to the cultural nuances of the region.

Your role involves dedicated market ownership, translating and localizing content, resolving inquiries with a focus on first-contact resolution, and collaborating with

Qualifikationen

• Native or near-native French (C2) and fluent English (C1)
• Communication is 100% in French for customers and 100% in English for the internal team

Aufgaben

• Market Ownership: act as the dedicated support lead for French-speaking customers via email, chat, and phone
• Translation & Localization: localize support content, templates, and FAQ to resonate with the French market
• Problem Solving: resolve technical, billing, or account inquiries with high first-contact resolution
• Cross-Functional Collaboration: report bugs or user feedback to the English-speaking product team

Kenntnisse

French language

English fluency

Customer focus

Jobbeschreibung

Marketplace integrations in Amsterdam, Netherlands, is seeking a Customer Support Specialist (French-speaking) to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while helping us adapt our service to the cultural nuances of the region.

Your role involves dedicated market ownership, translating and localizing content, resolving inquiries with a focus on first-contact resolution, and collaborating with