French-Speaking Customer Support Specialist NL Expansion

Marketplace integrations; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Job summary

Marketplace integrations is seeking a Customer Support Specialist who speaks French and English to lead our expansion into the French market. You will be the primary contact for French-speaking users, delivering high-quality support via email, chat, and phone.

You will localize templates and FAQ content, collaborate with the English-speaking product team to report bugs and user feedback, and ensure a smooth, hospitality-driven customer experience.

Qualifications

• Languages: Native or near-native French (C2) and Fluent English (C1).
• Customer-centric mindset with hospitality.
• 1+ years in customer support preferred; graduates welcome with strong language skills.

Responsibilities

• Lead French-speaking support via email, chat, and phone.
• Localize support content, templates, and FAQs for the French market.
• Resolve technical, billing, or account inquiries with high first-contact resolution.
• Coordinate with English-speaking product team to report bugs or feedback.

Skills

French fluency

Customer-centric

Problem solving

Collaboration

Job description

Marketplace integrations is seeking a Customer Support Specialist who speaks French and English to lead our expansion into the French market. You will be the primary contact for French-speaking users, delivering high-quality support via email, chat, and phone.

You will localize templates and FAQ content, collaborate with the English-speaking product team to report bugs and user feedback, and ensure a smooth, hospitality-driven customer experience.