Customer Support Specialist (French-speaking)

Marketplace integrations; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Job summary

Marketplace integrations is seeking a Customer Support Specialist (French-speaking) based in Amsterdam. You will be the primary point of contact for our French-speaking users, ensuring high-quality support while adapting our service to the French market.

Responsibilities include leading support via email, chat and phone, translating and localizing content, and collaborating with the product team to report bugs and feedback. A hospitality mindset and 1+ years in support are preferred.

Qualifications

• Native or near-native French (C2) and Fluent English (C1).
• Communication is 100% in French for customers and 100% in English for the internal team.

Responsibilities

• Lead support for French-speaking customers via email, chat, and phone.
• Help localize support content and FAQ articles for the French market.
• Resolve issues with a focus on high first-contact resolution.
• Collaborate with the English-speaking product team to report bugs or feedback specific to the French user experience.

Skills

French (native)

English (fluent)

Job description

Customer Support Specialist (French-speaking)

• On-site
• Amsterdam , Noord-Holland , Netherlands
• Operations

Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region.

Your Key Responsibilities:

Market Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone.

Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market.

Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.

Cross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience.

Job requirements

Requirements:

Languages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team.

Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.

Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.

Location: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).