Customer Support Specialist – Dutch & English

Hci Software; Maastricht; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Embloom is seeking a Customer Support Employee in Maastricht to serve as the main contact for our users, handling inquiries by phone and email. You will provide first-line support, explain platform capabilities, and help users with functional, commercial, and financial questions while contributing to user manuals and knowledge base.

You work with a team to deliver fast, accurate responses, identify opportunities, and ensure customer satisfaction with a proactive, commercial mindset.

Qualifications

• MBO+/HBO level of work and thinking.
• Affinity with healthcare.
• Excellent command of Dutch and preferably English (spoken and written).
• Commercial, customer- and results-oriented attitude.
• Knowledge of Microsoft Office; CRM and ticket systems are a plus.
• Ability to stay overview, be solution-oriented and respond flexibly.

Responsibilities

• Provide (first-line) support to internal and external users via a ticketing system.
• Advise on application possibilities and answer routine questions (functional, commercial, financial, general).
• Monitor progress of technical questions and provide feedback.
• Draft clear user manuals for internal and external users.
• Identify common problems and contribute to the knowledge base.

Skills

Customer support

Ticketing systems

Dutch & English communication

Microsoft Office

CRM experience

Problem solving

Team collaboration

Education

MBO+/HBO level

Tools

Ticketing system

CRM software

Knowledge base software

Job description

Embloom is seeking a Customer Support Employee in Maastricht to serve as the main contact for our users, handling inquiries by phone and email. You will provide first-line support, explain platform capabilities, and help users with functional, commercial, and financial questions while contributing to user manuals and knowledge base.

You work with a team to deliver fast, accurate responses, identify opportunities, and ensure customer satisfaction with a proactive, commercial mindset.