Merchant Support Specialist — Dutch & English

Mollie; Maastricht; On-site; EUR 32,000 - 46,000; Full time

Job summary

Mollie in Maastricht is seeking a dedicated frontline merchant support specialist to ensure customers receive proactive, outstanding service. You will be the voice of the customer, addressing inquiries and helping merchants grow using Mollie products.

In this role, you will gather feedback to drive improvements, collaborating with internal teams to enhance the customer experience. This is a hands-on position located in Maastricht, offering the chance to contribute to a fast-growing fintech.

Qualifications

• Fluent in Dutch and English; other languages a plus.
• Strong communication and empathy.
• Ability to explain complex topics clearly.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
• Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
• Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.

Skills

Dutch language

English language

Communication skills

Customer focus

Fast learner

Job description

Mollie in Maastricht is seeking a dedicated frontline merchant support specialist to ensure customers receive proactive, outstanding service. You will be the voice of the customer, addressing inquiries and helping merchants grow using Mollie products.

In this role, you will gather feedback to drive improvements, collaborating with internal teams to enhance the customer experience. This is a hands-on position located in Maastricht, offering the chance to contribute to a fast-growing fintech.