Dutch & English Merchant Support Specialist

Mollie; Maastricht; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

€60 monthly health allowance

26 holiday days plus year-end break

Birthday off

WFH Equipment Budget of €400

Discounted lunch

Health insurance support

Job summary

Mollie in Maastricht is seeking a responsive Customer Support Representative passionate about enhancing customer experiences. Your role is crucial in providing proactive service and ensuring merchants receive the support they need. Applicants should be fluent in Dutch and English, capable of adapting quickly to new challenges, and possess strong communication skills. Enjoy personal growth opportunities with regular feedback, performance reviews, and a supportive work environment promoting internal advancement.

Qualifications

• Customer service experience is a plus.
• Easily adapts to new processes.
• Strong problem-solving skills.

Responsibilities

• Act as the first point of contact across live chat, email, and phone.
• Proactively advise customers on Mollie products.
• Listen to customer feedback and propose solutions.

Skills

Fluent in Dutch and English

Ability to adapt to changing environments

Fast learner

Easy communicator

Job description

Mollie in Maastricht is seeking a responsive Customer Support Representative passionate about enhancing customer experiences. Your role is crucial in providing proactive service and ensuring merchants receive the support they need. Applicants should be fluent in Dutch and English, capable of adapting quickly to new challenges, and possess strong communication skills. Enjoy personal growth opportunities with regular feedback, performance reviews, and a supportive work environment promoting internal advancement.