Support medewerker Maastricht

Hci Software; Maastricht; Híbrido; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Embloom is seeking a Customer Support Employee in Maastricht to serve as the main contact for our users, handling inquiries by phone and email. You will provide first-line support, explain platform capabilities, and help users with functional, commercial, and financial questions while contributing to user manuals and knowledge base.

You work with a team to deliver fast, accurate responses, identify opportunities, and ensure customer satisfaction with a proactive, commercial mindset.

Qualificações

• MBO+/HBO level of work and thinking.
• Affinity with healthcare.
• Excellent command of Dutch and preferably English (spoken and written).
• Commercial, customer- and results-oriented attitude.
• Knowledge of Microsoft Office; CRM and ticket systems are a plus.
• Ability to stay overview, be solution-oriented and respond flexibly.

Responsabilidades

• Provide (first-line) support to internal and external users via a ticketing system.
• Advise on application possibilities and answer routine questions (functional, commercial, financial, general).
• Monitor progress of technical questions and provide feedback.
• Draft clear user manuals for internal and external users.
• Identify common problems and contribute to the knowledge base.

Conhecimentos

Customer support

Ticketing systems

Dutch & English communication

Microsoft Office

CRM experience

Problem solving

Team collaboration

Formação académica

MBO+/HBO level

Ferramentas

Ticketing system

CRM software

Knowledge base software

Descrição da oferta de emprego

Are you a customer-oriented all-rounder and do you enjoy solving issues together with a team of enthusiastic support staff? Do you feel at home in a dynamic environment and do you want to make a difference for others? Then we have a great challenge for you!

You do this at Embloom

As a Customer Support Employee, you are the primary point of contact for our customers, making you an indispensable link in their experience with our platform. You are in daily contact with users and provide support both by phone and in writing. In doing so, you are responsible for picking up and handling all incoming questions and requests. These range from functional support to questions of a financial, commercial, or general nature. Additionally, you identify opportunities, think proactively with the customer, and respond to needs that go beyond the original question.

You work closely with a team of experienced and driven colleagues who are eager to share their knowledge and support your growth and development. You also have direct lines of communication with colleagues from other departments, allowing you to act quickly and arrive at the best solutions together. Thanks to your proactive attitude and commercial insight, you not only know how to answer questions effectively but also offer added value to the customer. In this way, you contribute to both customer satisfaction and strengthening the collaboration.

No two days are the same in this role. The diversity of inquiries and customer contact moments ensures that you are continuously challenged and stay sharp. Precisely because the work is so varied, a standard workday is difficult to describe. Nevertheless, broadly speaking, you can expect your duties to consist of:

• Providing (first-line) support to internal and external users of our platform via a ticketing system. In doing so, you advise on the application possibilities of our platform and answer simple, routine questions of a functional, commercial, financial, and general nature;
• Monitoring the progress of handling technical questions;
• Providing feedback to the customer or your colleague;
• Drafting clear user manuals for both internal and external users, explaining the new functionalities of the applications;
• Identifying common customer problems and questions, inventorying possible scenarios per problem or question, searching for a suitable solution and recording this in the knowledge base.

You in a nutshell

• You are looking for a job for 32-40 hours per week.
• You have an MBO+/HBO level of work and thinking.
• You have an affinity with healthcare;
• You have an excellent command of the Dutch and preferably English language, both spoken and written.
• You have a commercial, customer and results-oriented attitude, you enjoy being in contact with people and you communicate in a friendly, clear, energetic and concise manner;
• You have good knowledge of Microsoft Office. Experience with CRM and ticket systems is a plus;
• You are able to maintain a good overview, are solution-oriented, and respond to questions and situations flexibly, decisively, and creatively.

This is us

We are Embloom and we are committed to better, future-proof healthcare. We offer an e-health platform with various applications for diagnostics, effect measurement and online treatment. We believe that e-health increases the effectiveness of healthcare. It enables people to gain access to high-quality care. E-health can also help to reduce the workload of healthcare providers, so that they experience more pleasure in their work. We now support a large number of healthcare organizations in the Netherlands, Belgium and Germany. At Embloom employs approximately 35 people, mainly at our location in Maastricht. In addition, people work from home or our location in Bonn. Our team is a motley collection of talent and personality. Each with their own strengths, ideas and skills.