Customer Support Operations Manager

Adams Multilingual Recruitment; Amsterdam; On-site; EUR 59,000 - 72,000; Full time

Benefits offered by this job

Stock option plan

Company bonus plan

Annual personal development budget

Pension plan fully covered by employer

Travel compensation

Lunches and snacks at office

Company events

Company swag

Standard office hours 09:00–17:00, in‑

7-month contract with potential 1-year

Job summary

Adams Multilingual Recruitment is seeking a Customer Support Manager in Amsterdam for a 7-month contract with potential extension or permanent placement based on performance. You will lead 8–10 language-based support professionals, manage an external service provider, and drive data-driven improvements in a dynamic tech environment.

The role focuses on coaching, stakeholder management, and operational leadership, with a competitive package including a salary up to €65,000 plus benefits.

Qualifications

• Minimum of 5 years of experience in customer operations, customer service, or operations management.
• Proven experience leading a team of 8+ people through full management cycle.
• Strong analytical skills with ability to read dashboards and derive actions.
• Experience managing a BPO or external service provider on quality and SLAs.
• Comfortable with customer support tools; Zendesk or similar systems.
• Skilled at stakeholder management across HR, product, operations, and marketing.
• Self-starter who communicates proactively to their manager.
• Coaching-oriented leadership style with accountability for results.
• Fluent English (written and spoken); Dutch language skills preferred.
• Experience in tech or seasons-driven sectors; rebuilding SOPs is a plus.
• Exposure to B2B support environments or interest in building one.

Responsibilities

• Lead a team of 8-10 customer support professionals organized by language markets, handling 1-on-1s, performance reviews, and hiring or offboarding.
• Build a coaching culture with clear standards and accountability.
• Set direction for the support operation and align the team accordingly.
• Provide hands-on support during peak periods as volumes require.

Skills

Team Leadership

Stakeholder management

Operations management

BPO management

English fluency

Dutch preferred

Data & analytics

Automation tooling

Tools

Zendesk

Job description

Adams Multilingual Recruitment is seeking a Customer Support Manager in Amsterdam for a 7-month contract with potential extension or permanent placement based on performance. You will lead 8–10 language-based support professionals, manage an external service provider, and drive data-driven improvements in a dynamic tech environment.

The role focuses on coaching, stakeholder management, and operational leadership, with a competitive package including a salary up to €65,000 plus benefits.