Customer Support & Operations Specialist

Russell Tobin; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Russell Tobin in Amsterdam is seeking a Customer Support & Operations Specialist fluent in Dutch and English to support partners in person and virtually. This role focuses on onboarding, issue resolution, and delivering excellent service in a fast-paced environment.

You will collaborate with internal teams, maintain accurate records, and help build a welcoming office culture. Office-based, no remote work, the position offers exposure to operations, customer success, and partner support.

Qualifications

• Fluent in Dutch and English (both mandatory).
• Customer service, hospitality, retail, operations, or support experience is highly desirable.

Responsibilities

• Provide exceptional in-person and virtual support to partners.
• Assist with account setup, onboarding, and document verification.
• Resolve issues related to accounts, payments, trips, documents, and app functionality.
• Educate partners on platform policies, processes, and best practices.
• Deliver a high-quality customer experience while maintaining operational excellence.
• Collaborate with internal teams to resolve complex cases efficiently.
• Maintain accurate records and ensure compliance with internal processes.
• Help create a welcoming, positive, and supportive office environment.

Skills

Dutch language

English language

Communication skills

Interpersonal skills

Job description

Customer Support & Operations Specialist (Dutch & English Speaking)

Location: Office-Based (No Hybrid / No Remote) Amsterdam

Are you a people person who enjoys helping others, solving problems, and working in a fast-paced environment? We're looking for an energetic and customer-focused Customer Support & Operations Specialist to join a dynamic team supporting driver and delivery partners.

This is a fantastic opportunity for someone who thrives in face-to-face interactions, enjoys operational problem-solving, and wants to make a real impact every day.

What You'll Be Doing

• Provide exceptional in-person and virtual support to partners.
• Assist with account setup, onboarding, and document verification.
• Resolve issues related to accounts, payments, trips, documents, and app functionality.
• Educate partners on platform policies, processes, and best practices.
• Deliver a high-quality customer experience while maintaining operational excellence.
• Collaborate with internal teams to resolve complex cases efficiently.
• Maintain accurate records and ensure compliance with internal processes.
• Help create a welcoming, positive, and supportive office environment.

What We're Looking For

• Fluent in Dutch and English (both mandatory).
• Strong communication and interpersonal skills.
• Naturally social, approachable, and comfortable engaging with different types of people.
• Positive attitude and ability to contribute to a friendly team culture.
• Self-starter who takes initiative and ownership.
• Flexible and adaptable in a fast-changing environment.
• Customer service, hospitality, retail, operations, or support experience is highly desirable.
• Team player who enjoys working in a collaborative and energetic workplace.

Why Join?

• Work in a vibrant, people-focused environment.
• Be part of a close-knit and collaborative team.
• Gain valuable experience in operations, customer success, and partner support.
• Opportunity to make a direct impact on the daily success of thousands of platform users.

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