Customer Support Lead — Multi-Brand & CX Ops

Coda; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

30 days of holiday

Pension scheme

Relocation package

Flexible working hours

Free meals from in-house chef

Mental health support

Free Dutch classes

Regular company events

Job summary

A global digital commerce company in Amsterdam is seeking a Customer Support Lead to manage a team of Specialists. The role focuses on improving support efficiency, managing escalations, and refining customer interaction processes. Ideal candidates have 3-5 years in customer support or operations. The company offers competitive benefits including flexible hours and mental health support. Join a dynamic team and contribute to enhancing the customer experience in a fast-paced environment.

Qualifications

• 3-5 years in Customer Support or CS Operations.
• Experience leading support teams.
• Strong understanding of customer metrics and workflows.

Responsibilities

• Lead and develop a team of Customer Support Specialists.
• Implement and improve customer support experience.
• Manage second-line support performance and escalations.

Skills

Team leadership

Customer support operations

Analytical skills

Stakeholder management

Tools

Zendesk

Job description

A global digital commerce company in Amsterdam is seeking a Customer Support Lead to manage a team of Specialists. The role focuses on improving support efficiency, managing escalations, and refining customer interaction processes. Ideal candidates have 3-5 years in customer support or operations. The company offers competitive benefits including flexible hours and mental health support. Join a dynamic team and contribute to enhancing the customer experience in a fast-paced environment.