Customer Support Manager: Growth & Process Leader

Arvato; Echt-Susteren; On-site; EUR 37,000 - 71,000; Full time

Benefits offered by this job

Performance bonus

25 vacation days

Travel allowance

Employee Benefits @ Work

Gym discounts

Team events

Development opportunities

Job summary

Arvato is expanding its Consumer Product division at our new campus in Echt. We are seeking a proactive Customer Support Manager to lead and develop the Customer Support operation, guiding a growing team in a modern logistics environment.

You will own process improvements, strengthen collaboration with customers and internal partners, and ensure service levels are met while onboarding new customers for a scalable operation.

Qualifications

• Completed Bachelor's degree in a relevant field.
• Approx. 5 years of relevant experience, preferably within logistics, medical or production environments.
• Experience in leading teams and participating in or leading projects.
• Strong knowledge of order management processes, including inbound, outbound and transport.
• A proactive mindset with the ability and willingness to identify and independently implement business improvements.
• Knowledge of Supply Chain Management products and services.
• Understanding of customer agreements and the service levels required to meet customer expectations.
• Strong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.

Responsibilities

• Lead and develop the Customer Support operation while ensuring strong collaboration between your team, our customers and internal stakeholders.
• Ensure the quantitative and qualitative availability of staff within the Customer Support team.
• Coach and support the Supervisor in day-to-day management and development of the team.
• Maintain close contact with customers regarding operational bottlenecks and coordinate actions to resolve them.
• Act as escalation point for internal and external stakeholders, including customers, Operations, Account Management and carriers.
• Identify opportunities to expand and further develop the services offered to existing customers.
• Drive continuous improvement by identifying, developing and implementing process improvements with your team.
• Monitor order management processes across inbound, outbound and transport activities.
• Ensure agreed service levels are understood, monitored and achieved.

Skills

Team leadership

Project experience

Stakeholder management

Order management

Continuous improvement

Logistics knowledge

Customer-focused

Education

Bachelors degree in Logistics, Technical Administration or Business Administration

Job description

Arvato is expanding its Consumer Product division at our new campus in Echt. We are seeking a proactive Customer Support Manager to lead and develop the Customer Support operation, guiding a growing team in a modern logistics environment.

You will own process improvements, strengthen collaboration with customers and internal partners, and ensure service levels are met while onboarding new customers for a scalable operation.