Customer Support Supervisor

Bertelsmann; Echt-Susteren; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Time-for-time arrangement

25 vacation days + 3 extra non-sick-le

Travel allowance

Employee Benefits @ Work

Gym discounts

Team outings

Job summary

Arvato in Echt-Susteren is seeking a Customer Support Supervisor to build and lead the new Customer Support team for a major client. You’ll shape processes, set up reporting, and collaborate with Operations to translate customer needs into actions.

The role blends hands-on support with leadership responsibilities, including coaching, hiring, and development within a dynamic, international logistics campus.

Qualifications

• Customer-focused and proactive professional ready for leadership.
• Experience in coaching and motivating people within a Customer Support environment.
• Strong communication skills in English.
• Results-driven and customer-focused mindset.
• Ability to balance hands-on interaction with leadership responsibilities.
• Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred.
• Good knowledge of MS Office.
• Experience with SAP is considered an advantage.

Responsibilities

• As a Customer Support Supervisor, you combine day-to-day customer support with coordinating and developing the team, while playing an active role in the successful implementation of our new customer.
• Actively support the implementation of a new customer and the setup and further development of the Customer Support team.
• Work towards key targets related to service delivery, profitability and customer satisfaction.
• Manage customer reporting, including KPIs, invoicing and status reports.
• Act as the first point of contact for internal and external escalations.
• Work closely with Operations to translate customer requirements into clear actions.
• Support the Customer Support Manager with hiring, training, planning and evaluating team members.
• Coach and motivate team members and support their professional development.
• Continuously evaluate existing processes and identify opportunities for improvement.
• Lead internal meetings and provide updates to the customer.

Skills

Leadership

Coaching

Customer support

English

MS Office

SAP (advantage)

Education

Bachelor's degree HBO or equivalent

Tools

MS Office

SAP

Job description

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Ready to take the next step in your career as a Customer Support Supervisor within an international logistics environment? At our brand-new campus in Echt, you will play an important role in the implementation of a new customer within our Consumer Product division.

This is not your average Customer Support role. You will be involved from day one in setting up the support function for a major new client. In the coming months, the Customer Support team will continue to grow around you, giving you the opportunity to help shape processes, build structure and contribute to the development of a strong team.

You'll work closely with and receive support from the Customer Support Manager as you further develop your leadership skills. This makes the position an excellent next step for an experienced Customer Support professional who is ready to combine hands-on customer interaction with coaching, coordination and increasing leadership responsibilities.

YOUR TASKS

• As a Customer Support Supervisor, you combine day-to-day customer support with coordinating and developing the team, while playing an active role in the successful implementation of our new customer.
• Actively support the implementation of a new customer and the setup and further development of the Customer Support team;
• Work towards key targets related to service delivery, profitability and customer satisfaction;
• Manage customer reporting, including KPIs, invoicing and status reports;
• Act as the first point of contact for internal and external escalations;
• Work closely with Operations to translate customer requirements into clear actions;
• Support the Customer Support Manager with hiring, training, planning and evaluating team members;
• Coach and motivate team members and support their professional development;
• Continuously evaluate existing processes and identify opportunities for improvement;
• Lead internal meetings and provide updates to the customer.

YOUR PROFILE

• We are looking for a customer-focused and proactive professional who is ready to take the next step towards a leadership role and enjoys combining operational responsibilities with coaching and developing others.
• Experience in coaching and motivating people within a Customer Support environment;
• Strong communication skills in English;
• A results-driven and customer-focused mindset;
• The ability to balance hands-on customer interaction with leadership responsibilities;
• A Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred;
• Good knowledge of MS Office;
• Experience with SAP is considered an advantage.

WHAT'S IN IT FOR YOU

At Arvato, you'll have the opportunity to develop your leadership skills while contributing to the implementation of a new customer and the development of a new Customer Support team. You'll join a growing international logistics location where you can take responsibility, improve processes and develop professionally and personally.

A gross monthly salary between € 2.607 - € 4.164 based on 40 hours, depending on your experience;

• Time-for-time arrangement;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;
• The opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.

WHAT'S NEXT

• Phone interview with the recruiter;
• First interview;
• Assessment;
• Second interview;
• Offer.