Customer Support Manager

Apply now!; Lelystad; On-site; EUR 37,000 - 71,000; Full time

Benefits offered by this job

Gross monthly salary €3,343-€6,326

Performance bonus

25 vacation days

3 extra non-sick leave days

Travel allowance

Employee Benefits @ Work

Gym discounts

Job summary

Arvato is launching a new Customer Support and Transport operation in Lelystad. As Customer Support Manager you will lead and develop the Customer Support and Transport teams, coaching supervisors and building strong relationships with customers and internal stakeholders to drive continuous improvements.

You'll work with Warehouse Operations, Planning and the international customer to ensure excellent service every day, with regular office hours and occasional flexibility required.

Qualifications

• Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration.
• Approximately 5 years of relevant experience, preferably within logistics, medical or production environments.
• Experience in leading teams and participating in or leading projects.
• Strong knowledge of order management processes, including inbound, outbound and transport.
• A proactive mindset with the ability and willingness to identify and independently implement business improvements.
• Knowledge of Supply Chain Management products and services.
• Understanding of customer agreements and the service levels required to meet customer expectations.
• Strong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.

Responsibilities

• Lead and develop the Customer Support and Transport operation while ensuring collaboration between your team, customers and internal stakeholders.
• Ensure staff availability both quantitatively and qualitatively; coach and support supervisors.
• Maintain contacts with customers about bottlenecks and actions to solve them.
• Serve as escalation point for internal and external stakeholders.
• Identify opportunities to expand services to existing customers.
• Work on process improvements with your teams.

Skills

Team leadership

Coaching

Customer support

Transport management

Stakeholder management

Education

Bachelor's degree in Logistics

Job description

As a Customer Support Manager in Lelystad, you'll play a key role in the successful implementation and launch of Arvato’s newest Tech location. You’ll lead, coach and support the Customer Support and Transport team while building strong relationships with the customer and driving continuous improvements across the operation.

At Arvato, you'll join our Tech division, supporting customers in an industry where accuracy, reliability, and quality are essential. You'll collaborate with your team and colleagues across multiple departments to ensure a seamless supply chain. Ready to take responsibility from day one and help shape a new operation? We’d love to hear from you.

YOUR ROLE

As a Customer Support Manager, you are responsible for leading and developing the Customer Support and Transport operation while ensuring strong collaboration between your team, our customers and internal stakeholders.

• Ensuring the availability of staff, both quantitatively and qualitatively;
• Managing, coaching and supporting the supervisors in managing their teams;
• Maintaining contacts with customers about bottlenecks and actions to be taken to solve them;
• Serve as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others;
• Finding opportunities for expanding the services offered to existing customers;
• Work on improvements of processes for- and with your teams.

You’ll become the manager of the Customer Support and Transport team within our Tech division. Together with your team of Customer Support Officers and Traffic employees, you'll work closely with Warehouse Operations, Planning, and our newest international customer to ensure excellent service every day. Your expertise in building and motivating teams will be crucial. With this implementation, you have the unique opportunity to redesign the organization with your team. How exciting is that?

You'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.

WHAT’S IN IT FOR YOU

At Arvato, you'll have the opportunity to build your career in an international logistics environment where your leadership and expertise can make a real difference. You'll join a growing location where you have the freedom to develop your team, improve processes and contribute to the future success of the operation.

• A gross monthly salary between € 3.343 - € 6.326, depending on your knowledge and experience;
• Performance bonus;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;
• The opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We are looking for a proactive and people-focused manager who enjoys building teams, improving processes and taking ownership in a fast-paced international logistics environment.

• A completed Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration;
• Approximately 5 years of relevant experience, preferably within logistics, medical or production environments;
• Experience in leading teams and participating in or leading projects;
• Strong knowledge of order management processes, including inbound, outbound and transport;
• A proactive mindset with the ability and willingness to identify and independently implement business improvements;
• Knowledge of Supply Chain Management products and services;
• Understanding of customer agreements and the service levels required to meet customer expectations;
• Strong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.