Customer Support Officer

Bertelsmann-Jobs; Echt-Susteren; On-site; EUR 29,000 - 37,000; Full time

Benefits offered by this job

Gross monthly salary

Vacation days

Laptop and phone

Travel allowance

Employee discounts

Gym discounts

Bike plan

Team events

Job summary

Arvato is seeking a Customer Support Officer in the Netherlands (Heijen/Gennep area) to coordinate and monitor outgoing customer orders, ensuring timely delivery and adherence to SLAs. You will analyze data, resolve operational issues, and collaborate with multiple departments across the supply chain to deliver excellent service.

The role requires an MBO level or HBO starter with English proficiency (Dutch a plus), experience with ERP/WMS systems, and strong teamwork.

Qualifications

• MBO level or HBO starter; one year of relevant work experience is preferred.
• Fluent/excellent English; Dutch is a plus.
• Experience with ERP/WMS systems and data analysis is advantageous.
• Strong communication and collaborative skills; customer-focused.

Responsibilities

• Coordinate and monitor outgoing customer orders from start to finish.
• Ensure deliveries align with SLAs and resolve operational issues.
• Analyze operational data and KPIs to meet customer expectations.
• Identify discrepancies between orders and collaborate on resolutions.
• Support process improvements by addressing deviations.

Skills

Excellent English

Dutch language skills

Microsoft Excel

ERP/WMS experience

Analytical thinking

Team player

Customer-focused

Education

MBO (vocational) level or HBO starter

Tools

ERP systems

WMS systems

Microsoft Excel

Job description

• Compensation: EUR 2,607 - EUR 3,349 - monthly

Job Description

Looking to start or grow your career in customer support within Consumer Product logistics?

As a Customer Support Officer, you'll play a key role in ensuring customer orders are processed accurately and delivered on time. If you enjoy solving operational challenges, working with data, and making a direct impact on customer satisfaction, this is the role for you.

At Arvato, you'll join our Consumer Product division, supporting customers in an industry where accuracy, reliability, and quality are essential. Working with modern ERP and WMS systems, you'll collaborate with colleagues across multiple departments to ensure a seamless supply chain for healthcare products.

YOUR ROLE

As a Customer Support Officer, you'll coordinate and monitor outgoing customer orders from start to finish. You'll ensure orders are delivered according to agreed service levels, proactively resolve operational issues, and work closely with internal teams to keep the supply chain running smoothly.

Your responsibilities include:

• Monitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs).
• Tracking transport exceptions and resolving operational issues through system analysis and coordination.
• Analyzing operational data while monitoring KPIs, planning, and customer expectations.
• Identifying discrepancies between incoming and outgoing orders and collaborating with colleagues to resolve them.
• Supporting continuous process improvements by proactively identifying and addressing operational deviations.

You'll become part of the Customer Support team within our Consumer Product division in Heijen (Gennep). Together with your colleagues, you'll work closely with Warehouse Operations, Planning, Transport, and our international customers to ensure excellent service every day.

You'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.

We're looking for a customer-focused Customer Support Officer who enjoys working in a dynamic logistics environment and thrives on solving operational challenges.

• MBO (vocational) working and thinking level with at least one year of relevant work experience, or an HBO starter;
• Excellent command of the English language, both spoken and written;
• Dutch language skills are a plus;
• Experience with Microsoft Excel;
• Experience with ERP and/or WMS systems is a strong advantage;
• Strong analytical skills with a process-oriented mindset;
• Customer-focused, proactive, and a strong communicator;
• Enjoys working collaboratively in a team environment.

WHAT'S IN IT FOR YOU?

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work with international healthcare customers within an environment where quality, collaboration, and continuous improvement are at the core.

Through our comprehensive learning center and targeted training, you'll have the opportunity to further develop yourself, both professionally and personally.

• A gross monthly salary between €2,560 and €3,349 based on a 40-hour workweek depending on your experience;
• 25 vacation days based on a 40-hour week;
• Additional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days;
• Time-for-Time arrangement;
• A company laptop and phone;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

WHAT’S NEXT

Our process is fast and straightforward:

• First interview on-site;
• Online assessment;
• Second interview on-site;
• Fast feedback.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.