Customer Success Manager - Remote (EU), Growth & Retention

Jobgether; Netherlands; Remote; EUR 80,000 - 140,000; Full time

Benefits offered by this job

Performance-based incentives

Equity participation

Flexible paid time off

Remote work in Europe

Ownership of CS strategy

Job summary

Jobgether, on behalf of a partner, is seeking a Customer Success Manager based in the Netherlands. You will own strategic accounts, drive retention, renewals and revenue expansion, and help customers unlock value through onboarding and adoption.

As an early CS hire, you will build processes, shape the function from the ground up, and collaborate with Sales, Product, and Marketing. This remote role requires European time-zone availability and offers equity incentives.

Qualifications

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.
• Strong technical understanding of CRM systems, particularly Salesforce, data integrations, and RevOps workflows.
• Proven track record delivering measurable onboarding, implementation, or adoption results.

Responsibilities

• Own a portfolio of strategic customer accounts, driving retention, renewals, and revenue expansion.
• Support onboarding and implementation to realize value quickly for late-stage prospects and existing customers.
• Drive product adoption by helping customers improve workflows, pipeline management, forecasting, and revenue operations.
• Refine the CS playbook and establish scalable processes as the function develops.
• Monitor customer performance and engagement metrics to identify risks and opportunities.
• Collaborate with Sales, Product, Marketing, and founders to deliver a consistent, customer-first experience.
• Develop relationships with customer stakeholders, including RevOps leaders and executives.
• Explore and implement AI-driven approaches to improve internal processes and outcomes.
• Identify opportunities for commercial growth through proactive account management.

Skills

Revenue Operations

Salesforce Administration

Customer Success

Solutions Engineering

Tools

Salesforce

Job description

Jobgether, on behalf of a partner, is seeking a Customer Success Manager based in the Netherlands. You will own strategic accounts, drive retention, renewals and revenue expansion, and help customers unlock value through onboarding and adoption.

As an early CS hire, you will build processes, shape the function from the ground up, and collaborate with Sales, Product, and Marketing. This remote role requires European time-zone availability and offers equity incentives.