Head of Customer Experience — Wellness & Growth

Jobgether; Netherlands; A distancia; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Remote work flexibility

Flexible working hours

Paid vacation

Additional holidays

Well-being days

Annual team retreat

Complimentary wellness classes

Networking opportunities

Career growth

Purpose-driven culture

Descripción de la vacante

Jobgether is seeking a Head of Customer Experience in the Netherlands to lead the strategy for customer satisfaction, retention, and repeat revenue across multiple locations. You will build and manage a customer-facing team, design scalable processes, and drive growth through personalized engagement and lifecycle campaigns.

This remote role offers flexible working arrangements, professional growth, and the chance to shape the customer experience for a fast-growing wellness brand.

Formación

• 3+ years in customer experience, retention, loyalty, or related field.
• Experience leading a customer-facing team.
• Proven ability to design and implement retention initiatives or memberships.
• Strong data interpretation and insight-to-action capability.
• Experience with CRM systems and customer service platforms.

Responsabilidades

• Lead a high-performing CX team, setting clear expectations and accountability.
• Own service performance metrics: response times, resolutions, satisfaction, and recovery.
• Develop scalable workflows, SOPs, and a centralized knowledge base.
• Improve channels (email, phone, live chat, SMS) for accessibility.
• Identify automation opportunities while preserving personal touch.
• Own the customer feedback ecosystem and drive improvements.
• Collaborate with Marketing and Studio Operations on retention campaigns.
• Drive membership growth, lifecycle communications, and loyalty programs.
• Set sales targets for CX and link incentives to commercial goals.
• Own dashboards and reporting for CX metrics and ROI.

Conocimientos

Customer Experience

CRM systems

Data analysis

Team leadership

Cross-functional collaboration

Educación

Bachelor/Master degree in related field

Herramientas

CRM platforms

Descripción del empleo

Jobgether is seeking a Head of Customer Experience in the Netherlands to lead the strategy for customer satisfaction, retention, and repeat revenue across multiple locations. You will build and manage a customer-facing team, design scalable processes, and drive growth through personalized engagement and lifecycle campaigns.

This remote role offers flexible working arrangements, professional growth, and the chance to shape the customer experience for a fast-growing wellness brand.