Head of Customer Success — B2B Loyalty Platforms (Remote)

Jobgether; Netherlands; Remote; EUR 112,000 - 156,000; Full time

Benefits offered by this job

Fully remote work

Equity participation

QBX tokens

40-hour workweek

24 days annual leave

First CS hire

AI-first culture

Job summary

Jobgether is seeking a strategic Head of Customer Success for its B2B loyalty and partner platforms. You will own onboarding, lifecycle management, and performance optimization, collaborating with sales to drive growth.

The role combines AI-powered workflows with human judgment to streamline operations and build scalable CS processes. As the first dedicated CS leader, you will shape the function across a fully remote, international startup, working with partners and distributed teams to enhance

Qualifications

• 5+ years in customer success, account management, or partner onboarding within loyalty/SaaS/payments.
• Proven ability to manage customer relationships from onboarding to ongoing engagement.
• Proficiency with AI automation to design workflows and improve processes.

Responsibilities

• Own the end-to-end onboarding process for new B2B customers, from setup through integration and launch.
• Guide partners through launch checklist, ensuring timely integration, balance top-ups, and listings.
• Manage active customer relationships as primary contact to maximize loyalty partnership value.
• Collaborate with sales to align CS strategies, set KPIs, and support growth.
• Improve visibility and campaign performance across partner channels and touchpoints.
• Ensure communications and assets comply with brand standards and requirements.
• Maintain a high-quality CRM (HubSpot or equivalent) with AI-enhanced data, pipelines, and enrichment.
• Conduct regular reviews, analyze performance data, and identify improvement opportunities.
• Handle customer issues with AI-assisted ticket categorization and suggested responses.
• Use AI to prepare asynchronous updates, summarize meetings, and document decisions.
• Build scalable CS processes to support long-term function development.

Skills

German

English

Customer success

Account management

Partner onboarding

AI automation

HubSpot

API integrations

Tools

HubSpot

Claude

Job description

Jobgether is seeking a strategic Head of Customer Success for its B2B loyalty and partner platforms. You will own onboarding, lifecycle management, and performance optimization, collaborating with sales to drive growth.

The role combines AI-powered workflows with human judgment to streamline operations and build scalable CS processes. As the first dedicated CS leader, you will shape the function across a fully remote, international startup, working with partners and distributed teams to enhance