Customer Success Manager, E‑commerce SaaS (Amsterdam)

Returnista; Amsterdam; Presencial; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Returnista is seeking a Customer Success Manager to guide and support online store clients in maximizing value from our returns management platform. The role is full-time and on-site in Amsterdam, focusing on onboarding, understanding client needs, and configuring the platform accordingly.

You will monitor account health, analyze usage data, and proactively identify opportunities to enhance performance and customer satisfaction.

Formación

• Strong focus on customer satisfaction and delivering a positive client experience.
• Analytical skills to interpret data, track performance metrics, and generate insights.
• Experience in customer retention, proactive account management and growth opportunities.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• On-site in Amsterdam; background in e-commerce, SaaS, or tech-enabled services is beneficial.

Responsabilidades

• Onboard new customers and configure the platform to meet their needs.
• Monitor account health and usage data to identify opportunities for improvement.
• Resolve issues and coordinate with product and support teams.
• Provide training and best practices to customers.
• Drive customer retention and identify expansion opportunities.

Conocimientos

Customer satisfaction

Customer service

Analytical skills

Account management

Relationship building

Communication (English)

E-commerce/SaaS familiarity

Educación

Bachelor’s degree in Business, Marketing, Communications, or related field

Descripción del empleo

Returnista is seeking a Customer Success Manager to guide and support online store clients in maximizing value from our returns management platform. The role is full-time and on-site in Amsterdam, focusing on onboarding, understanding client needs, and configuring the platform accordingly.

You will monitor account health, analyze usage data, and proactively identify opportunities to enhance performance and customer satisfaction.