Customer Success Manager

Returnista; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Job summary

Returnista is seeking a Customer Success Manager to guide and support online store clients in maximizing value from our returns management platform. The role is full-time and on-site in Amsterdam, focusing on onboarding, understanding client needs, and configuring the platform accordingly.

You will monitor account health, analyze usage data, and proactively identify opportunities to enhance performance and customer satisfaction.

Qualifications

• Strong focus on customer satisfaction and delivering a positive client experience.
• Analytical skills to interpret data, track performance metrics, and generate insights.
• Experience in customer retention, proactive account management and growth opportunities.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• On-site in Amsterdam; background in e-commerce, SaaS, or tech-enabled services is beneficial.

Responsibilities

• Onboard new customers and configure the platform to meet their needs.
• Monitor account health and usage data to identify opportunities for improvement.
• Resolve issues and coordinate with product and support teams.
• Provide training and best practices to customers.
• Drive customer retention and identify expansion opportunities.

Skills

Customer satisfaction

Customer service

Analytical skills

Account management

Relationship building

Communication (English)

E-commerce/SaaS familiarity

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Job description

Company Description

Returnista is a premium returns management platform that helps online stores transform the returns process into a seamless, customer-friendly experience. By improving how returns are handled, Returnista enables e-commerce businesses to capture valuable data and insights. These insights help partners optimize operations, enhance customer satisfaction, and drive additional sales. The company focuses on making returns efficient and data-driven so that retailers can build stronger relationships with their customers and grow sustainably.

Role Description

As a Customer Success Manager at Returnista, you will be responsible for guiding and supporting online store clients in getting the most value from the returns management platform. This full-time, on-site role in Amsterdam involves onboarding new customers, understanding their business needs, and configuring the platform to meet those requirements. You will monitor account health, analyze usage data, and proactively identify opportunities to improve performance and customer satisfaction. Daily activities include managing customer communications, resolving issues, coordinating with product and support teams, and providing training and best practices. You will also help drive customer retention by nurturing long-term relationships and identifying expansion opportunities.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering a positive client experience.
• Analytical Skills to interpret data, track performance metrics, and generate insights that support customer success.
• Experience in Customer Retention, including proactive account management and identifying growth opportunities.
• Relationship Building abilities to establish trust, manage stakeholder expectations, and collaborate with diverse teams.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Background in e-commerce, SaaS, or technology-driven services is beneficial.
• Ability to work on-site in Amsterdam and collaborate in a fast-paced, customer-centric environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.