Customer Success Lead - SaaS Growth & Partnerships

Bookaball Exploitation BV; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Pension scheme

25 annual holiday days

Company laptop

Growth-supportive team

Job summary

Bookaball Exploitation BV is seeking a Customer Success Manager to bridge Sales, Product and customers. You’ll drive product adoption, collect feedback, and own onboarding for new clients on our SaaS platform tailored to padel and racket sports venues.

You will shape the Customer Success strategy, lead partner initiatives, and improve HubSpot-based processes. The role offers freedom to refine processes in a fast-growing startup with an international client base.

Qualifications

• 2-4 years experience in customer success, account management, or a customer-facing SaaS role.
• Strong organisational and project management skills.
• Excellent communication abilities; comfortable switching between operational and strategic conversations.
• A proactive, problem-solving mindset — you enjoy making things better.
• Affinity with SaaS, technology, or digital platforms and know-how on working with applications.
• Our HQ is in Amsterdam and therefore we are looking for native Dutch speakers.
• Business-level proficiency in English; German is a plus.

Responsibilities

• Refine the Customer Success strategy and align it with Sales, Marketing, and Product.
• Play a leading role in executing our partnership strategy.
• Implement and own onboarding and adoption tools (Intercom and Beamer) to support customers.
• Manage client relationships in HubSpot, including onboarding programs and on-site sessions when necessary.
• Conduct QBRs and MBRs with key and enterprise clients.
• Lead customer communications, including success stories, blogs, release notes and newsletters.
• Optimize HubSpot configurations, create workflows, and set up Service Hub/Revenue Hub for revenue visibility.
• Host webinars aimed at increasing product adoption.
• Proactively gather feedback through NPS surveys and client interviews.
• Coordinate HubSpot → Jira ticketing with Product team.
• Oversee contract renewals and negotiations.

Skills

Customer success

SaaS experience

Communication skills

English proficiency

Dutch native

Tools

HubSpot

Intercom

Beamer

Jira

Job description

Bookaball Exploitation BV is seeking a Customer Success Manager to bridge Sales, Product and customers. You’ll drive product adoption, collect feedback, and own onboarding for new clients on our SaaS platform tailored to padel and racket sports venues.

You will shape the Customer Success strategy, lead partner initiatives, and improve HubSpot-based processes. The role offers freedom to refine processes in a fast-growing startup with an international client base.