Hybrid SaaS Customer Success Manager | Growth & Adoption

Greenhouse Software, Inc.; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Top-notch tools and equipment provided

Vibrant entrepreneurial culture

Off-sites and multi-yearly team events

Team lunches and surprise events

Classpass corporate membership

Job summary

Workwize in Amsterdam is seeking a Customer Success Manager to drive customer success across the full lifecycle in a hybrid setup. You will manage relationships with enterprise clients, renewals and expansions, and collaborate with sales and product teams to optimise processes and value delivery.

The ideal candidate has 4+ years in a client-facing SaaS role, strong analytical skills, and proven ability to upsell and cross-sell, while communicating effectively in English.

Qualifications

• Bachelor’s or Master’s degree (or a compelling reason for not completing one).
• 4+ years in a client-facing role managing complex SaaS accounts.
• Previous sales experience with a commercial mindset, adding value to clients.
• Strong problem-solving abilities and analytical thinking.
• Proficiency in PowerPoint and Excel.
• Excellent English communication skills (written and verbal).
• Experience using CRM systems; HubSpot experience is a plus.

Responsibilities

• Drive customer success and satisfaction across the full lifecycle, ensuring delivery, adoption, expansion and renewal.
• Strengthen relationships by prioritizing engagement with customers.
• Identify opportunities for upselling and cross-selling to drive revenue growth.
• Utilize data analysis and value-driven discussions to maximize adoption and revenue growth potential.

Skills

Client-facing experience

SaaS experience

Problem-solving

Analytical mindset

English communication

Team player

Education

Bachelor’s or Master’s degree

Tools

PowerPoint

Excel

HubSpot

Job description

Workwize in Amsterdam is seeking a Customer Success Manager to drive customer success across the full lifecycle in a hybrid setup. You will manage relationships with enterprise clients, renewals and expansions, and collaborate with sales and product teams to optimise processes and value delivery.

The ideal candidate has 4+ years in a client-facing SaaS role, strong analytical skills, and proven ability to upsell and cross-sell, while communicating effectively in English.