Client Success Manager

Oakwell Hampton Group; Amsterdam; On-site; EUR 42,000 - 70,000; Full time

Job summary

Oakwell Hampton Group is seeking a Customer Success Manager for its Amsterdam-based SaaS team. The role focuses on ensuring customers derive value, achieve effective adoption, and stay retained as the company scales in Europe.

You will own the customer journey from onboarding to renewal, build strong relationships, and work with product and sales to maximize lifetime value. This on-site position offers growth in a dynamic, collaborative environment in Amsterdam.

Qualifications

• Experience in customer success or account management in a SaaS environment.
• Strong relationship-building and communication skills.
• Ability to manage onboarding and ensure product adoption.

Responsibilities

• Own onboarding, onboarding success metrics, and retention initiatives.
• Identify opportunities to expand usage and reduce churn.
• Build and maintain strong relationships with customers across Europe.
• Collaborate with product and sales to maximize customer value.

Skills

Customer onboarding

Relationship building

Proactive problem solving

Account management

Multi-tasking

Job description

Customer Success Manager | Join a Growing SaaS Business and Help Shape the Future of Their Customer Experience

Amsterdam | Up to €70k Basic + Bonus | On-site | SaaS

Most Customer Success jobs give you a portfolio and tell you to manage it.The exciting ones give you the opportunity to help build what Customer Success looks like. I'm working with a growing, Amsterdam-based SaaS business that is already trusted by 2,000+ customers across Europe.

They've built an all-in-one AI platform that is helping businesses run their day-to-day operations more efficiently, and as they continue to grow, they're looking for someone who wants to play a key role in making sure their customers don't just use the product... But genuinely get the most out of it.

So what do they actually do?

They provide an all-in-one software platform that helps thousands of businesses manage their operations from one place. From customer administration and scheduling to payments, bookings and day-to-day management, their technology allows customers to spend less time dealing with admin and more time focusing on what they do best. They already have a significant customer base across multiple European markets and are continuing to grow.

But growth creates new challenges.

And ultimately, a bigger need to make sure customers are successful.

That's where you come in.

This isn't just about answering support tickets.

They're looking for someone who wants to understand:

• Are customers getting the value they expected?
• Are they fully adopting the platform?
• Are they at risk of churning?
• How can we improve their onboarding experience?
• Are there opportunities to improve retention?
• Is there an opportunity to help the customer get more from the platform?

You will sit across the customer journey and have the opportunity to make a real impact on how the business manages and develops its customer base.

What they're looking for:

They are looking for someone who:

• Enjoys working directly with customers (Onboarding + commercial).
• Is naturally proactive and solution-oriented
• Can build strong relationships
• Knows how to deal with unhappy or at-risk customers
• Is comfortable working with software and technology
• Can manage multiple conversations, projects and priorities
• Is commercially aware and understands that great Customer Success drives retention and growth
• Wants to work in a smaller, growing environment where you can genuinely make an impact

What matters most is that you're someone who wants to get close to the customer and take ownership.

What you'll get:

Up to €70k Basic salary

The opportunity to help shape and develop the Customer Success function

Genuine room for development as the company continues to grow

A role covering Customer Success, onboarding, retention and customer growth

A close-knit team where your ideas can genuinely have an impact

Daily company lunch + regular team activities

Amsterdam-based office

This isn't the right opportunity for someone who wants to manage a portfolio remotely from a large corporate environment.

But if you're looking to join a growing SaaS business, work closely with customers and have a genuine impact on how the company retains and develops them...

Let's talk.

Interested?

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