Customer Success Manager

Zinevu; Tilburg; Hybrid; EUR 42,000 - 66,000; Full time

Job summary

Zinevu in the Netherlands seeks a proactive Customer Success/Account Manager to own a portfolio from onboarding through renewal, driving product adoption and reducing churn.

You will run quarterly business reviews, identify at-risk accounts, collaborate with product to surface improvements, and expand accounts by introducing new modules when timing is right. Fluent Dutch and English are required, with Tilburg-based and remote work options.

Qualifications

• 2+ years in customer success or account management for a SaaS product.
• Empathy for non-technical users running operational businesses.
• Comfortable running product demos and training sessions.
• Organised — manage 40+ accounts simultaneously.
• Fluent Dutch and English.

Responsibilities

• Onboard new customers and get them to first value fast.
• Run quarterly business reviews and track adoption health.
• Proactively identify at-risk accounts and intervene early.
• Work with product to surface patterns and prioritise improvements.
• Expand accounts by introducing new modules when the timing is right.

Skills

Customer success

Account management

SaaS

Dutch language

English language

Job description

Own a portfolio of accounts from onboarding through renewal. You'll drive product adoption, reduce churn, and be the internal voice of the customer.

Tilburg / Remote Full-time Mid

What you'll do

• Onboard new customers and get them to first value fast
• Run quarterly business reviews and track adoption health
• Proactively identify at-risk accounts and intervene early
• Work with product to surface patterns and prioritise improvements
• Expand accounts by introducing new modules when the timing is right

What we need

• 2+ years in customer success or account management for a SaaS product
• Empathy for non-technical users running operational businesses
• Comfortable running product demos and training sessions
• Organised — you'll manage 40+ accounts simultaneously
• Fluent Dutch and English