Benelux SaaS Customer Success Lead | AI-Driven Growth

Personio; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Annual vacation days

Impact Day

Family leave & sabbatical

Office meals & snacks

Job summary

Personio is seeking a Customer Success professional to join the Benelux team in Amsterdam. You will manage a mid-market portfolio, build strategic relationships, and drive adoption and expansion across your accounts.

You will use data to guide retention, identify upsell opportunities with the Account Manager, and translate customer needs into product requirements. The role is office-based with 3 days in the Amsterdam office and flexible days otherwise.

Qualifications

• 3-5 years of client-facing experience managing a large portfolio in SaaS.
• Strong prioritization and execution capabilities driven by customer needs and impact.
• Ability to identify upsell opportunities and develop expansion plans.
• Analytical mindset with accountability and ownership.
• Understanding of recurring revenue business models and value drivers.
• Strategy development and translation into actionable initiatives with delivery tracking.
• Fluent in Dutch and English; French a plus.
• Hands-on experience using AI to improve workflows.

Responsibilities

• Manage an evolving portfolio of Medium Business customers in the Benelux.
• Build strategic relationships with customer decision-makers and act as primary contact.
• Prioritize customers to ensure none are underserved.
• Leverage data to drive product adoption and retention.
• Drive customer retention by ensuring value realization and minimizing churn.
• Identify upsell opportunities with the Account Manager.

Skills

Client-facing SaaS

Prioritization

Execution

Expansion planning

Analytical mindset

Strategic delivery

Language proficiency (Dutch)

Language proficiency (English)

AI fluency

Job description

Personio is seeking a Customer Success professional to join the Benelux team in Amsterdam. You will manage a mid-market portfolio, build strategic relationships, and drive adoption and expansion across your accounts.

You will use data to guide retention, identify upsell opportunities with the Account Manager, and translate customer needs into product requirements. The role is office-based with 3 days in the Amsterdam office and flexible days otherwise.