Customer Service Representative | German

Undutchables Recruitment Agency; Rotterdam; On-site; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Travel costs up to €250/month

Job summary

Undutchables Recruitment Agency in Rotterdam is seeking a Customer Service Representative (German). You will be the main contact for European partners, handling inquiries by phone and email, and processing orders.

You will work with SAP and Excel to monitor order status and ensure timely delivery, while collaborating with sales and internal teams. In this role you build relationships, review processes for efficiency, support accounts receivable and marketing, and ensure high service levels for

Qualifications

• Higher professional education or equivalent experience.
• Good command of English and German.
• Experience within a similar customer care position.
• Experience working with SAP system is preferred.

Responsibilities

• Act as main contact for partners across Europe via phone and email, handling orders, complaints and projects.
• Build and maintain strong relationships with internal teams and external partners.
• Manage orders using SAP and Excel, monitor status and ensure timely delivery.
• Review and improve existing processes by identifying gaps and proposing efficient solutions.
• Use vendor portals to support daily operations.
• Provide partners with product information and practical solutions.
• Support internal departments such as accounts receivable and marketing.
• Maintain a high level of service for internal and external customers.
• Assist B2B and B2C colleagues when needed.

Skills

German

English

Customer care experience

Education

Higher professional education or equivalent experience

Tools

SAP

Excel

Job description

Customer Service Representative | German

Rotterdam, reference 2026-00982

Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations.

You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• Experience working with SAP system is preffered

Working conditions

• Market relevant compensation package
• Full time – 40 hours / week
• Travel costs up to 250 Euros / month
• A salary between €3.200 - €3.500 (Depending on experience)

Salary from: €3200,-

Salary to: €3500,-

Work location

Rotterdam

Company description

Our client is an international company based in Rotterdam. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.