Customer Service Representative (German / Dutch)

Nuvare Consultancy; Arnhem; Híbrido; EUR 19.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Five weeks paid annual leave

Travel allowance

Pension scheme

Employee Benefit Trust after 12 months

Excellent onboarding and training

Career development

Descripción de la vacante

Nuvare Consultancy in Arnhem, Netherlands, is seeking a Customer Service Representative fluent in German and Dutch to join our friendly international team. You will be the first point of contact for German-speaking customers, handling inquiries by phone and email and supporting orders, deliveries, and project questions.

This role offers hybrid work after onboarding and 24–38 hours per week, with a strong focus on accurate communication, product knowledge, and teamwork.

Formación

• At least 2 years of experience in customer service or related role.
• Excellent German language skills (C2), written and spoken.
• Good Dutch language skills (B1), written and spoken.
• Customer-oriented and solution-focused mindset.
• Confident and professional communication, especially on the phone.
• Interest in technical products or construction materials.
• Independent, accurate, proactive work approach.
• Availability for 24–38 hours per week, including midweek mornings and Fridays.

Responsabilidades

• Act as the first point of contact for German-speaking customers via phone and email.
• Answer questions about products, orders, deliveries, and returns.
• Advise customers on their projects and translate construction plans into product lists and quotations.
• Process customer orders, quotations, and returns accurately.
• Support colleagues with Dutch- and English-speaking customers as needed.
• Identify opportunities to improve customer service processes and the overall customer experience.

Conocimientos

German language (C2)

Dutch language (B1)

Customer service experience

Communication skills

Herramientas

CRM systems

Descripción del empleo

Customer Service Representative (German / Dutch)

Do you enjoy helping customers, solving problems, and making sure everything runs smoothly? We'd love to hear from you!

We're looking for a customer-focused Customer Service Representative fluent in German and Dutch to join a friendly, international team in Arnhem.

In this role, you'll be the first point of contact for German-speaking customers, helping them with product inquiries, orders, deliveries, and project-related questions. You'll also have the opportunity to develop your product knowledge, contribute ideas, and become part of a supportive team where your input genuinely matters.

What will your responsibilities be?

Act as the first point of contact for German-speaking customers via phone and email.

Answer questions about products, orders, deliveries, and returns.

Advise customers on their projects and help translate construction plans into suitable product lists and quotations.

Process customer orders, quotations, and returns accurately.

Support colleagues with Dutch- and English-speaking customers when needed.

Identify opportunities to improve customer service processes and the overall customer experience.

What are we looking for?

At least 2 years of experience in customer service, customer support, or a similar role.

Excellent German language skills (C2), both written and spoken.

Good Dutch language skills (B1), both written and spoken.

A customer-oriented and solution-focused mindset.

Confident and professional communication skills, particularly over the phone.

An interest in technical products, construction materials, or practical solutions.

An independent, accurate, and proactive approach to work.

Availability for 24–38 hours per week, including Wednesday mornings, Thursdays, and Fridays.

Experience with CRM systems would be an advantage.

A friendly and supportive team: Work in a small, welcoming team with direct communication and a collaborative atmosphere.

International environment: Be part of an established international group while enjoying the personal atmosphere of a smaller company.

• Hybrid working: Enjoy the flexibility of working from home one day per week after onboarding.
• Flexible working hours: Possibility to work between 24 and 38 hours per week.
• Five weeks of paid annual leave.
• Excellent onboarding and training: Receive thorough training, including opportunities to travel abroad for training.
• Career development: Explore international career opportunities and potential progression within the wider group.
• Additional benefits: Travel allowance, pension scheme, and participation in an Employee Benefit Trust after 12 months.

This is a great opportunity to join a growing international business where customer service, quality, and personal contact are genuinely valued.

You’ll have the chance to work with a diverse range of customers, develop your technical knowledge, share your ideas, and grow professionally in a friendly environment.