Customer Service Representative (m/fd) (The Netherlands, Oosterhout)

Mauser Corp.; Nederland; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Remote options

External training opportunities

Free parking & canteen

Company pension scheme

24 holidays and 11,5 ATV days

Job summary

Mauser Packaging Solutions in the Netherlands seeks a motivated Customer Service Representative to support orders, price adjustments, and customer inquiries. You will enter orders in QAD ERP, track deliveries, and coordinate between customers and production.

The ideal candidate has 1–2 years in customer service in industry, completed commercial training, strong English, and a practical knowledge of ERP/CRM systems.

Qualifications

• 1-2 years of professional experience in a Customer Service or Sales role in an industrial company.
• Completed commercial training (preferably in an industrial company).
• Very good in English language (writing and speaking); French and German (is a plus).
• Confident use of Microsoft Office applications (e.g. MS Teams, SharePoint, Outlook etc.).
• Knowledge of an ERP system and CRM system (is a plus).
• Knowledgeable about the Order to Cash Process.

Responsibilities

• Enter orders in QAD ERP system and process changes, cancellations and rebookings.
• Support customers by phone and email.
• Process monthly and quarterly price adjustments.
• Maintain price lists and issue credit notes.
• Initiate new parts lists according to Sales or Customer specifications.
• Create and follow up quotations as specified by Sales or based on minimum prices.
• Coordinate with local Sales and CS Representatives on EU level.
• Test new menu installations in our ERP system.
• Train trainees in our systems and work processes.

Skills

Customer service

Sales support

MS Office

ERP systems

CRM systems

Education

Commercial training

Tools

QAD ERP

Salesforce

MS Teams

Job description

Customer Service Representative (m/fd) (The Netherlands, Oosterhout)

Mauser Packaging Solutions, formed by BWAY, Mauser Group, NCG andICS, brings unparalleled packaging performance and innovation to redefine sustainability for customers. From new packaging made from recycled content, to reconditioning, reuse, recycling and professional disposal, we provide customized solutions that have a positive impact on businesses and the planet, bringing true sustainability at scale to companies all over the world.

Together we have over 300 years of combined experience, over 1,000 global patents, more than 180 sites around the world, and over 11,000 employees committed to helping companies like yours operate more sustainably and effectively.

Customer Service Representative (m/f/d) (The Netherlands, Oosterhout)

Mauser Packaging Solutions is looking for a passionate and highly-motivated Customer Service Representative.

Your Tasks and Responsibilties:

• Entry of orders in QAD (ERP-system):
  • execution of all incoming orders;
  • Performing order changes, cancellations and rebookings;
  • Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date;
• Supporting customers on the phone and via e-mail
• Processing monthly and quarterly price adjustments
• Maintenance of price lists
• Processing of customer complaints and customer contacts (in Salesforce)
• Creation of credit notes
• Initiation of new parts lists according to Sales or Customer specifications
• Cooperation with local Sales and Customer Service Representatives on EU level
• Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices
• Test new menu installations (in our ERP-system)
• Training of trainees in our systems and work processes according to work instructions

Your Ideal Profile:

• 1-2 years of professional experience in a Customer Service or Sales Role (in an industrial company)
• Completed commercial training (preferably in an industrial company)
• Very good in English language (writing and speaking); French and German (is a plus)
• Confident use of Microsoft Office applications (e.g. MS Teams, Sharepoint, Outlook etc.)
• Knowledge in the use of an ERP system and CRM system (is a plus)
• Knowledgeable about the Order to Cash Process
• Confident Appearance and a high level of service and customer orientation
• Analytical thinking skills and enjoy working in an international environment
• Able to work independently
• Team-oriented way of working, ability to work under pressure, hands-on mentality
• High level of self-motivation and discipline
• Solution-oriented
• Analytical thinking skills and enjoy working in an international environment

We offer:

• Flexible Working Time & Remote Options
• Attractive compensation in a crisis-proof company
• External Training Opportunities
• Free Parking & Canteen
• Company Pension Scheme
• 24 Holidays and 11,5 ATV-Days

Please let me know in case you require any further information.