Global Customer Service & Order Logistics Specialist

Jefferson Wells; Helmond; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Travel expense reimbursement

Pension accrual

Temporary employment through Manpower

40 hours per week

International organization

Personal development initiatives

Job summary

Schneider Electric in Helmond is seeking a Customer Service Representative to coordinate customer orders, manage logistics, and maintain clear communication with customers and internal teams.

This temporary assignment via Manpower offers 40 hours per week, the chance to work in an international environment, and development opportunities. Strong English, Excel, SAP, and Salesforce experience are preferred.

Qualifications

• Excellent command of English (written and spoken).
• Experience with Excel, PowerPoint, SAP, and CRM systems such as Salesforce.
• Customer-focused mindset with strong communication skills.
• Experience with data analysis and digital tools, including AI tools.
• Ability to work in a cross-cultural and fast-paced environment.
• Knowledge of Lean, Six Sigma, WMS, or TMS is a plus.

Responsibilities

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers.
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication.
• Following up the complete order execution process from order entry to shipment.
• Managing urgent customer requests, returns, and quality-related follow-up actions.
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments.
• Working closely with supply chain departments to ensure customer requirements are met.
• Monitoring and maintaining the order portfolio.
• Supporting the Customer Contact Center with customer order management.
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents.
• Updating order-related data, including promised dates, quantities, and change requests.

Skills

Customer service

Data analysis

Communication

Cross-cultural

AI tools

Excel

PowerPoint

Salesforce

CRM systems

Lean Six Sigma

Tools

SAP

Job description

Schneider Electric in Helmond is seeking a Customer Service Representative to coordinate customer orders, manage logistics, and maintain clear communication with customers and internal teams.

This temporary assignment via Manpower offers 40 hours per week, the chance to work in an international environment, and development opportunities. Strong English, Excel, SAP, and Salesforce experience are preferred.