Customer Service Representative Helmond

Uitzendbureau; Helmond; On-site; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Travel reimbursement

Pension accrual

Temp position with potential direct合同

Full-time (40 hours)

International environment

Personal development

Job summary

Schneider Electric in Helmond is looking for a Customer Service Representative to coordinate customer orders and manage logistics processes in an international setting. You will ensure clear communication between customers, suppliers, and internal teams while maintaining high satisfaction.

In this full-time role (40 hours/week) you will work with Front Office and supply chain colleagues to monitor orders, handle urgent requests, and prepare documents like Certificates of Conformity.

Qualifications

• Experience in customer service and supply chain operations.
• Strong coordination of logistics and order management.
• Excellent communication with customers and internal teams.
• Familiarity with SLA requirements.

Responsibilities

• Coordinate customer orders with Front Office teams and suppliers.
• Manage order processing from entry to shipment.
• Handle return requests and complaints per SLA.
• Update order data, promised dates, and change requests.
• Prepare export documents and certificates as needed.
• Support the Customer Contact Center with order management.

Skills

Customer service

Supply chain operations

Logistics coordination

Order management

Communication with customers

SLA compliance

Education

No formal education required

Job description

Vacaturebeschrijving Do you have experience in customer service and supply chain operations? Are you highly organized, customer-focused, and ready to work in an international environment? Then this opportunity as a Customer Service Representative in Helmond could be the perfect next step in your career! In this dynamic role, you will be responsible for coordinating customer orders, managing logistics processes, and maintaining strong communication with customers and internal departments.

As a Customer Service Representative, you will play an important role in the order management and supply chain process. You will ensure smooth communication between customers, suppliers, and internal departments while keeping customer satisfaction at the highest level.

Your responsibilities include:

• Managing the processing operations of incoming orders in collaboration with Front Office teams and suppliers
• Handling Complaint Requests (CR) according to SLA agreements and ensuring effective customer communication
• Following up the complete order execution process from order entry to shipment
• Managing urgent customer requests, returns, and quality-related follow-up actions
• Analyzing inventory, delivery, and sales order issues and reporting feedback to customer service departments
• Working closely with supply chain departments to ensure customer requirements are met
• Monitoring and maintaining the order portfolio
• Supporting the Customer Contact Center with customer order management
• Preparing customer documentation such as Certificates of Conformity, insurance certificates, and export documents
• Updating order-related data, including promised dates, quantities, and change requests

What's in it for you

• Gross salary of €17.87 per hour
• Reimbursement of travel expenses accordance company regulations
• Pension accrual
• Temporary employment contract through Manpower (with the possibility of a direct contract when performing well)
• Fulltime job of 40 hours per week
• Opportunity to work within a leading international organization
• Room for personal development and process improvement initiatives

Over de werkgever You will be working for Schneider Electric, a global organization specialized in energy management and automation solutions. The company focuses on making energy safe, reliable, efficient, and sustainable. The warehouse in Helmond is recognized as one of the safest warehouses in the Netherlands. You will become part of a professional and international team where collaboration, innovation, and continuous improvement are highly valued.

Working hours

In this full-time position, you will work from Monday to Friday between 8:00 and 17:00.

Dienstverband:

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels