Customer Care Specialist

JP Gray; Delft; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading food company in Delft is seeking a Customer Care Specialist who speaks German to manage order to cash processes independently. This entry-level, full-time role involves problem-solving and proactive customer experience enhancement. Candidates with an MBO+/Bachelor and experience in SAP are preferred. This position offers the opportunity for growth within a dynamic team.

Qualifications

• Must have relevant experience with the order to cash process.
• Experience in SAP is preferred.
• Knowledge of Turkish is a plus.

Responsibilities

• Manage all related OTC processes independently.
• Solve problems with functions and stakeholders.
• Enhance customer experience proactively.

Skills

Order to cash process

Problem-solving

Customer experience enhancement

Turkish

Education

MBO+/Bachelor

Tools

SAP

Job description

Overview

Role: Customer Care Specialist (German speaking)

Location: Delft, South Holland, Netherlands

Contract: 6 months (extension possible)

Hours: 40 hours per week

Company: JP Gray – Sector: Food

Responsibilities

• Manage and coordinate independently all related OTC processes in collaboration with other functions and the customer.
• Solve problems with other functions and stakeholders, under consultation of coordinator, or team lead.
• Proactively take steps to enhance the customer experience in alignment with coordinator or team lead.
• Participate in medium projects and initiate small DICI projects.

Qualifications

• MBO+/Bachelor
• Experience with the full order 2 cash process
• Experience in SAP is a plus
• Turkish is a plus

Interested?

In case you are interested to hear more about the company and would like to have some more information, please apply. For questions related to this opportunity you can contact [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Supply Chain

Industries

• Agricultural Chemical Manufacturing, Food and Beverage Manufacturing, and Manufacturing