Customer service medewerker (BU Gas)

Royal Den Hartogh Logistics; Rotterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

30 vacation days

Travel allowance

Flexible working hours

Pension scheme

Gym on premises

Access to training programs

Job summary

A leading logistics company based in Rotterdam is seeking a Customer Service Specialist to manage customer orders and ensure a seamless customer experience. This role involves building strong customer relationships and acting as a liaison between customers and internal teams. An ideal candidate should have at least 3 years of experience in international logistics, a bachelor's degree, and excellent command of Dutch and English. The company offers a competitive salary, vacation days, and a vibrant workplace environment.

Qualifications

• Minimum 3 years of relevant experience in international logistics.
• Knowledge of international logistics and customs processes is a plus.
• Strong communication skills in Dutch and English; German is valuable.
• Willingness to grow, flexible, and eager to learn.
• Fluent in Dutch and English; German is a plus.

Responsibilities

• Own customer orders from request to invoicing, ensuring excellent service.
• Build trust-based customer relationships, lead business reviews.
• Link between customers and internal teams for operational excellence.
• Monitor costs and documentation for timely invoicing processes.
• Drive improvements and upsell opportunities in existing accounts.

Skills

Customer relationship management

Analytical thinking

Solution-driven mindset

Commercial awareness

Fluency in Dutch and English

Flexibility and continuous learning

Education

Bachelor's degree (HBO)

3+ years experience in logistics

Job description

Customer Service Specialist (BU Gas)

Royal Den Hartogh Logistics, Rotterdam, Netherlands

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries and manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Business Unit Gas

BU Gas provides integrated supply chain solutions for liquid and air gases worldwide. With state‑of‑the‑art equipment, strong local customer relationships, and specialised drivers, we combine operational excellence and cost optimisation to exceed customer expectations every day.

The Team

You are part of a dynamic team that takes ownership, goes the extra mile, and believes that fun in business is essential. Based mainly in Rotterdam, the team operates globally and works closely with colleagues around the world.

The Role

As a Customer Service Specialist, you are the key contact for customers, managing the entire process from order to invoice. You build strong relationships, translate needs into smart logistics solutions, and act as the vital link between customers and internal teams. By ensuring seamless operations, monitoring performance, and driving improvements and upsell opportunities, you boost both customer satisfaction and business growth.

Responsibilities

• Take ownership of customer orders from initial request through invoicing, ensuring an exceptional customer experience at every stage.
• Build trust‑based relationships with our customers, including leading Quarterly Business Reviews (QBRs).
• Act as the key link between customers and internal teams, driving operational excellence and seamless service delivery.
• Monitor costs, margins, and documentation to ensure accurate and timely billing processes.
• Be proactive in driving improvements and exploring upsell opportunities within existing accounts.

What we are looking for

• A bachelor’s degree (HBO) and at least 3 years of relevant experience, ideally in a dynamic international logistics environment.
• Knowledge of international logistics and customs (import/export) processes is a strong plus.
• A precise, analytical, and solution‑driven mindset, combined with commercial awareness and decisiveness.
• A strong drive for personal growth, flexibility, and continuous learning.
• Excellent command of Dutch and English; German is a valuable asset.

What can you expect from us

• A competitive salary, laptop, 30 vacation days (full‑time basis), travel allowance, flexible working hours, and a pension scheme.
• A challenging role with plenty of independence, responsibility, and initiative within a growing and informal organization with ambitious goals.
• Working at our new basecamp: a modern workplace with a stunning view over the Waterway, a gym, restaurant, and our DH Academy with over 500 training programs.
• An international, family‑like environment with colleagues from all over the world.
• We take care of each other: a pleasant working atmosphere, a caring budget, and access to Benefits at Work with discounts on leisure activities.

Apply now

Contact Bob Kloppenburg at 📞 [phone] or apply directly via the button below.