Customer Service Representative

Mouser Electronics, Inc.; Eindhoven; Hybrid; EUR 37,000 - 44,000; Full time

Benefits offered by this job

13th month salary

Holiday allowance

25 days annual leave

Pension contribution

Commuting allowance

Job summary

Mouser Electronics, Inc. in Eindhoven is seeking a Customer Service Representative to join the team. You will process orders, quotes and assist customers with catalog information while upholding Mouser values.

The role requires 1–2 years in customer service, strong communication in Dutch and English, and proficiency in MS Office. Additional language skills are a plus. The position is based in Eindhoven with a one-year contract and benefits package.

Qualifications

• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Professional verbal and written communication skills in Dutch and English; additional knowledge of French and/or German language would be a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.

Responsibilities

• Provides highest level of service to customers by processing orders, quotes and assisting with catalog information.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a focus on service excellence.
• Follows up with customers to ensure ongoing satisfaction and resolve concerns.
• Provides information regarding availability of in-stock and out-of-stock items.
• Cross-sell and upsell opportunities, and promote associated products.
• Researches and expedites customer orders.
• Monitors delivery dates and product quality to meet requirements; verifies orders.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams and other teams when needed.
• Other duties as assigned.

Skills

Customer service

Dutch/English comms

Cross-cultural teamwork

Problem solving

Planning & organization

Negotiation

Tools

MS Office

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Eindhoven Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What to expect:

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What we are looking for:

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in Dutch and English; additional knowledge of French and/or German language would be a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What do we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• One-year contract (with the intention to change it to permanent contract after 12 months).
• 13th month salary and holiday allowance
• 25 days of annual leave and paid special leave days
• Pension contribution
• Commuting allowance over 10km
• Access to our mental health platform: nilo.health
• Friend and Family Referral Bonus
• Regular staff events
• A wide range of training opportunities through our Mouser University
• Access to exclusive discounts through our Corporate Benefits Portal

Our office is located at the following address:

Mouser Electronics
Luchthavenweg 53

5657 EA Eindhoven

The Netherlands

The salary range for this position isEUR 36,900 - EUR 44,300.