Customer Service Representative

Uplift People Consulting; Cuijk; On-site; EUR 32,000 - 42,000; Full time

Job summary

Uplift is partnering with an international e-bike drive systems manufacturer in the Netherlands to recruit a Customer Support (After-Sales) specialist. The role involves handling customer inquiries by phone, email, and on-site visits, organizing training sessions, and processing work orders on the DDS platform.

You will support training delivery, assist dealers and customers, and help with product testing and warehouse administration.

Qualifications

• Fluent Dutch and English (French or German an advantage).
• MBO-level qualification or higher with relevant work experience.
• Good working knowledge of Microsoft Excel and Word.

Responsibilities

• Visit brands and dealers to resolve technical issues, deliver training or carry out rework activities.
• Organize online and in-person training for customers, dealers and internal colleagues.
• Respond to customer calls and emails and help identify appropriate solutions.
• Process work orders on the DDS platform, including sales orders and claim orders.
• Collect market information on competitors’ products, sales and service activities.
• Assist with warehouse administration and product testing of returned items.
• Prepare training materials and customer visit reports.
• Participate in e-bike trade fairs and other events.
• Support the line manager with other relevant duties as required.

Skills

Dutch language

English language

Communication skills

Coordination skills

Independent work

Proactivity

E-bike industry knowledge

Education

MBO-level vocational qualification or higher

Tools

Microsoft Excel

Microsoft Word

Job description

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is an international e-bike drive systems manufacturer offering complete e-drive solutions.

As a key point of contact for customers, the successful candidate will provide technical and service-related support by telephone, email and on site. The position combines customer communication, technical problem-solving, training, work-order processing and operational support.

Key Responsibilities

• Visit brands and dealers to resolve technical issues, deliver training or carry out rework activities.
• Organize online and in-person training for customers, dealers and internal colleagues.
• Respond to customer calls and emails and help identify appropriate solutions.
• Process work orders on the DDS platform, including sales orders and claim orders.
• Collect market information on competitors’ products, sales and service activities.
• Assist with warehouse administration and product testing of returned items.
• Netherlands | Customer Support (After-Sales) | Page 1 Prepare training materials and customer visit reports.
• Participate in e-bike trade fairs and other events.
• Support the line manager with other relevant duties as required.

Candidate Profile

• MBO-level vocational qualification or higher, with at least one year of relevant work experience.
• Able to work independently; proactive and highly responsible.
• Experience in the electric bicycle industry is an advantage.
• Good working knowledge of Microsoft Excel and Word.
• Fluent Dutch and English; French or German is an advantage.
• Affinity with electronic e-bike systems and technical analysis.
• Strong communication and coordination skills.