Dutch Speaking Customer Experience Representative

French Selection (FS); Eindhoven; Hybrid; EUR 36,000 - 44,000; Full time

Job summary

French Selection (FS) in Eindhoven is seeking a Dutch Speaking Customer Experience Representative to support Dutch-speaking markets. The role is hybrid with 3 days in the office and 2 days remote, offering up to €40,000 per year.

You will handle inbound inquiries, process orders, manage accounts, and contribute to customer retention and upselling initiatives while collaborating with Sales and Marketing teams.

Qualifications

• Fluent in Dutch and English; internal communication in English.
• Experience in customer service, support, or account management is desirable.
• Comfortable handling inbound and outbound calls and proactive engagement.

Responsibilities

• Provide professional inbound customer support via phone, email and digital channels.
• Process customer orders accurately and follow up to ensure timely delivery.
• Handle product, delivery, account and order-related queries and resolve complaints.
• Build strong customer relationships and seek upselling opportunities where appropriate.
• Support onboarding of new customers and re-engagement of inactive accounts.
• Maintain CRM and order management records accurately.
• Collaborate with Sales and Marketing to support retention and growth.

Skills

Dutch & English

Customer service

CRM experience

Order processing

Upselling opportunities

Tools

CRM software

Job description

Eindhoven, Netherlands

Ref: 765DU

Company Profile

A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.

Responsibilities

• Dutch Speaking Customer Experience Representative
• Location: Eindhoven, North Brabant, Netherlands (Hybrid)
• Hybrid work: 3 days per week in the office, 2 days working from home
• Salary: Up to €40,000 per annum
• Ref: 765DU

Main Duties

To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.

The Role

• Provide professional inbound customer support via phone, email and digital channels
• Process customer orders accurately and efficiently, ensuring timely follow-up
• Handle product, delivery, account and order-related customer queries
• Manage customer complaints professionally and ensure effective resolution
• Build strong customer relationships and deliver an excellent customer experience
• Identify opportunities to recommend complementary products and support upselling where appropriate
• Support the onboarding of new customers and re-engagement of inactive accounts
• Maintain accurate and up-to-date CRM and order management system records
• Work closely with Sales and Marketing teams to support customer retention and commercial activity
• Contribute to a small, collaborative and customer-focused team environment

Candidate's Profile

• Fluent in Dutch and English (internal communication and training conducted in English)
• Additional languages such as German are beneficial but not essential
• Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)
• Comfortable managing both inbound and outbound customer calls
• Confident, friendly and customer-focused with strong communication skills
• Organised, proactive and detail-oriented with excellent administrative skills
• Experience with CRM systems, order processing or customer relationship management is advantageous
• Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities

Salary

Up to €40,000 per annum