E-Bike After-Sales Support & Training Specialist

Uplift People Consulting; Cuijk; On-site; EUR 32,000 - 42,000; Full time

Job summary

Uplift is partnering with an international e-bike drive systems manufacturer in the Netherlands to recruit a Customer Support (After-Sales) specialist. The role involves handling customer inquiries by phone, email, and on-site visits, organizing training sessions, and processing work orders on the DDS platform.

You will support training delivery, assist dealers and customers, and help with product testing and warehouse administration.

Qualifications

• Fluent Dutch and English (French or German an advantage).
• MBO-level qualification or higher with relevant work experience.
• Good working knowledge of Microsoft Excel and Word.

Responsibilities

• Visit brands and dealers to resolve technical issues, deliver training or carry out rework activities.
• Organize online and in-person training for customers, dealers and internal colleagues.
• Respond to customer calls and emails and help identify appropriate solutions.
• Process work orders on the DDS platform, including sales orders and claim orders.
• Collect market information on competitors’ products, sales and service activities.
• Assist with warehouse administration and product testing of returned items.
• Prepare training materials and customer visit reports.
• Participate in e-bike trade fairs and other events.
• Support the line manager with other relevant duties as required.

Skills

Dutch language

English language

Communication skills

Coordination skills

Independent work

Proactivity

E-bike industry knowledge

Education

MBO-level vocational qualification or higher

Tools

Microsoft Excel

Microsoft Word

Job description

Uplift is partnering with an international e-bike drive systems manufacturer in the Netherlands to recruit a Customer Support (After-Sales) specialist. The role involves handling customer inquiries by phone, email, and on-site visits, organizing training sessions, and processing work orders on the DDS platform.

You will support training delivery, assist dealers and customers, and help with product testing and warehouse administration.